Understanding Skills Gap Analysis

In this Understanding Skills Gap Analysis course, you’ll learn how to identify the gap between what your team can do and what your business needs. You’ll explore what a skills gap looks like, why it happens, and how it affects individuals, teams, and entire companies.

The course highlights moments when a gap analysis is most crucial, such as during tech upgrades, compliance changes, or performance declines. You’ll discover how outdated training, new job demands, or missed certifications can slow your team down and impact morale and customer experience.

Through real-world stories, including how a regional airline lost millions due to one missed skill gap, you’ll see what happens when issues go unnoticed.

You’ll learn how to recognize early warning signs and explore how a well-timed skills gap analysis can help you respond before problems grow. By the end, you’ll be ready to use this tool to make better workforce decisions and keep your team strong and future-ready.

Learning Objectives:

• Define what a skills gap is and how it affects business performance
• Identify when to conduct a skills gap analysis
• Recognize early signs of individual and team-level skill gaps
• Explain how skills gaps affect morale, retention, and customer experience
• Analyze real-world cases to understand the cost of missing skills