Management Courses Online: Employee Training by KnowledgeCity

Sign in Request a demo

215 courses for 'Management'

We didn't find anything today, but check back we add new content every month!

Foundations of Peer Coaching in Leadership 24m • 8 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

Strong leaders don’t develop in isolation—they grow by learning from and challenging their peers. This Foundations of Peer Coaching in Leadership course explores the fundamentals of peer coaching, helping leaders exchange insights and build accountability partnerships. Discover how to promote collaboration, navigate challenges, and create a culture of continuous learning through peer coaching.

Designing and Implementing Peer Coaching Programs 17m • 6 Lessons • Advanced A well-designed peer coaching program strengthens leadership and builds a culture of continuous learning. This Designing and Implementing Peer Coaching Programs course walks you through the key steps of structuring, implementing, and managing an effective peer coaching initiative. You’ll learn how to define program goals, pair participants strategically, and establish accountability measures to keep coaching relationships on track.

Advanced Strategies for Leadership Success through Peer Coaching 20m • 6 Lessons • Advanced In this Advanced Strategies for Leadership Success Through Peer Coaching course, you’ll explore advanced peer coaching techniques to help leaders think strategically and drive organizational success. Learn how to guide teams through transitions, encourage creative problem-solving, and break down silos for stronger collaboration.

Promoting From Within: Identifying Talent 22m • 6 Lessons • Intermediate In this course on Promoting From Within: Identifying Talent, we’ll explore the benefits of internal promotions, including higher morale, stronger retention, and reduced hiring costs. You’ll learn how to identify high-potential employees, evaluate their readiness for advancement, and prepare them for new roles with targeted training and mentorship.

Promoting From Within: Developing Talent 20m • 6 Lessons • Intermediate In this course on Promoting From Within: Developing Talent, you’ll explore how to create structured growth plans that align employee skills and career goals with your company’s needs. You’ll learn how to use tools like skill assessments and goal-setting frameworks to provide employees with clear, actionable paths for advancement. By the end of this course, you’ll have a practical approach to develop internal talent and help employees grow so you can while strengthen your organization’s future.

Promoting From Within: Implementing a Promotion Strategy 19m • 7 Lessons • Intermediate

HR Certification Institute® (HRCI®)

In this course on Promoting From Within: Implementing a Promotion Strategy, you’ll learn how to set fair, transparent promotion criteria that align with both employee goals and company priorities. We’ll cover how to communicate promotion decisions effectively so employees understand the process and feel valued. By the end of this course, you’ll have a structured approach to internal promotions that supports both employee development and company success.

Understanding Generational Differences 21m • 8 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

Understand the distinct traits, work values, and contributions of the Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z. Discover how historical events influenced generational perspectives, challenge stereotypes, and develop strategies to build collaboration and improve team dynamics.

Bridging Generational Gaps 13m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

Learn how to navigate diverse communication styles, values, and work preferences in a multigenerational workforce. Explore strategies to address challenges, resolve conflicts, and build an inclusive workplace where every team member thrives.

Leading a Multigenerational Workforce 16m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

Develop dynamic leadership strategies to effectively guide a multigenerational workforce. Learn to promote inclusivity and design professional development programs tailored to diverse generational needs. Explore the role of mentorship, emotional intelligence, and flexible workplace policies in building cohesive, high-performing teams.

Basics of Transitioning From Individual Contributor to Manager 24m • 9 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on Transitioning From Individual Contributor to Manager, you’ll explore how to transition into your new role as a manager by redefining success and mastering management skills. Learn how to lead a team with confidence and discover strategies to balance your new responsibilities with team dynamics.

Skills for Transitioning From Individual Contributor to Manager 31m • 11 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on Skills for Transitioning From Individual Contributor to Manager, you’ll learn how to communicate clearly, manage your time wisely, and delegate tasks in a way that builds trust and motivates your team.

Successfully Transitioning From Individual Contributor to Manager 19m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on Successfully Transitioning From Individual Contributor to Manager, you’ll explore the challenges of moving into a managerial role. You’ll learn how to adapt to new responsibilities, manage priorities, and create a vision that inspires your team. We’ll cover practical strategies for building leadership skills, keeping your team engaged, and setting yourself up for success in your new role.

Understanding Continuous Improvement in the Workplace 25m • 9 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

Continuous improvement helps you identify problems, set achievable goals, and implement lasting solutions. In this course, we’ll go over methods you can use to eliminate inefficiencies and drive meaningful progress. You’ll learn practical techniques like process mapping and data-driven decision-making, as well as problem-solving methods such as the Five Whys and the Fishbone Diagram.

Managing for Continuous Improvement in the Workplace 21m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Managing for Continuous Improvement in the Workplace, we’ll show you how managers can sustain progress with strong leadership, communication, and change management skills. You’ll be equipped with the leadership and communication skills you need to overcome resistance and implement improvements that will stick.

Building a Culture of Continuous Improvement in the Workplace 18m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Building a Culture of Continuous Improvement in the Workplace, we’ll discuss the tools you can use to build an environment where employees feel empowered to take initiative, refine processes, and push for better results. We’ll cover practical ways to train employees, close skill gaps, and give people the confidence and experience to make meaningful changes.

Building a Strong Foundation as a New Manager 24m • 9 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, Building a Strong Foundation as a New Manager, you’ll explore how to transition into a leadership role, set clear goals, discover your leadership style, and avoid common pitfalls. By building trust and making informed decisions, you’ll create a strong foundation for leading your team effectively and driving organizational success.

Leading and Developing Your Team as a New Manager 19m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, Leading and Developing Your Team as a New Manager, you’ll discover how to communicate effectively, motivate your team, and manage performance to cultivate a collaborative and high-performing team. Learn strategies for delegating tasks, supporting career growth, and resolving conflicts to drive team success and create a productive work environment.

Long-Term Success and Growth as a New Manager 16m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, Long-Term Success and Growth as a New Manager, you will learn how to create strategic plans, develop resilience, and track your leadership progress to guide your team toward sustained success. You will also discover how to build a strong relationship with your boss, embrace constructive feedback, and turn challenges into opportunities for growth.

Introduction to Digital Assistants 19m • 6 Lessons • Intermediate In this Introduction to Digital Assistants course, you’ll explore the technology behind digital assistants and learn how they can optimize your workflows, communication, and data analysis. We’ll also review best practices for using these tools effectively while maintaining your privacy and security. By the end of this course, you’ll understand how digital assistants work and how to integrate them into your daily life to achieve your personal and professional goals.

Using Digital Assistants for Managers 21m • 7 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this Using Digital Assistants for Managers course, you'll discover how to leverage digital assistants to streamline task management, make data-driven decisions, and optimize your productivity. Learn to delegate tasks, conduct performance evaluations, and receive personalized recommendations. This course will equip you with the tools to integrate digital assistants into your managerial role.

Digital Assistants in the Workplace 27m • 9 Lessons • Intermediate

HR Certification Institute® (HRCI®)

In this Digital Assistants in the Workplace course, you’ll learn to integrate digital assistants into your daily operations. We’ll show you how to leverage this technology to enhance team collaboration, streamline processes, and improve workplace accessibility. By the end of the course, you'll have the skills to effectively implement and manage digital assistants in your workplace, boosting efficiency and inclusivity.

Understanding Change Management 27m • 9 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on Understanding Change Management, you will explore the principles, strategies, and leadership roles necessary to lead effective organizational change, ensuring your business stays competitive in a rapidly evolving environment.

Change Management for AI Implementation 18m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on Change Management for AI Implementation, you will learn to address the unique challenges of integrating AI into your organization, develop AI-focused change management strategies, and align ethical and compliance considerations with technological advancements.

Strategies for AI-Driven Change 25m • 8 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on Strategies for AI-Driven Change, you will learn how to integrate AI into your existing systems, empower teams, foster resilience, and use AI tools to streamline change management processes, ensuring your organization stays competitive and ready for the future.

Becoming a Coaching Manager 16m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this Becoming a Coaching Manager course, you’ll explore how to inspire, guide, and empower your team through effective coaching. Learn the importance of adopting a coaching mindset, recognize when to coach your employees, and develop your unique coaching style to make an impact. By the end of this course, you’ll be ready to drive your team’s success and meaningfully contribute to your organization.

Essential Coaching Skills for Managers 14m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this Essential Coaching Skills for Managers course, you’ll learn how to develop and apply different coaching strategies, give constructive feedback, and handle challenging situations. Equip yourself with the tools to bolster your team’s performance, collaboration, and productivity while creating a culture of continuous improvement in which your employees can thrive.

Developing Coaching Relationships for Managers 15m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this Developing Coaching Relationships for Managers course, you’ll learn how to identify coaching opportunities, develop trust-based relationships with your employees, and navigate coaching challenges. We’ll review communication strategies, how to set clear expectations, and ways to reflect on your performance to ensure your coaching efforts align with your employees’ professional goals.

Conducting a Skills Gap Analysis 17m • 7 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Conducting a Skills Gap Analysis, you will learn how to identify and address the skills gaps within your organization. This course will enable you to align employee capabilities with strategic objectives, enhance productivity, and ensure long-term success.

Improving Your Organization's Skills 18m • 7 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Improving Your Organization's Skills, you will learn how to improve your workforce's capabilities by conducting individual and team-based skills assessments, leveraging technology, creating mentorship programs, and measuring improvement to align with your organization's strategic goals.

Creating a Culture of Upskilling and Reskilling 20m • 8 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Creating a Culture of Upskilling and Reskilling, you will explore how to support your employees' learning journeys, drive organizational improvement through continuous learning, and prepare your team to adapt to the business landscape as it continues to change.

Understanding Recognition and Appreciation 11m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, we’ll define recognition and appreciation while making distinctions between the two. We’ll demonstrate ways you can show recognition and appreciation for your employees at work, and we’ll also discuss the benefits of doing so. By the end of this course, you’ll be able to cultivate more meaningful connections between your employees, their work, and the organization as a whole.

Implementing Recognition and Appreciation Strategies 16m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, we’ll explore some strategies for giving your employees recognition and appreciation. We’ll discuss how to do this on an individual basis versus a team basis, as well as how you can recognize the efforts of remote employees. By the end of this course, you’ll have a better understanding of best practices and common pitfalls associated with recognizing and appreciating employees.

Sustaining a Culture of Recognition and Appreciation 16m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, we will discuss the importance of setting a routine for recognition and appreciation and explain strategies for doing so effectively. We’ll also cover recognition programs and how you can get your employees involved. You’ll discover how to measure the impact of your recognition and appreciation efforts, and we’ll consider how you can identify and overcome potential challenges to making employees feel heard, seen, and valued.

Understanding Employee Productivity 15m • 5 Lessons • Advanced

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, you will discover how to boost employee productivity. We’ll help you to understand its core elements and how to implement effective measurement strategies. You will also learn about the impact of work environment, engagement, skills, and technology on productivity and how to optimize these factors for business growth. By the end of this course, you’ll know how to effectively gauge employee productivity.

Identifying Methods for Measuring Employee Productivity 18m • 5 Lessons • Advanced

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, you will learn about common qualitative and quantitative methods for measuring employee productivity. You will also learn how to measure productivity through goals and objectives by using key performance indicators, objectives, and key results. By the end of this course, you will be able to choose and implement the best method for your employees.

Implementing Methods To Measure Employee Productivity 15m • 5 Lessons • Advanced

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course, you will learn best practices for measuring employee productivity. We will explore how you can use your evaluations to determine ways of boosting productivity, and you’ll learn how to address any challenges that arise. By the end of this course, you’ll understand how to accurately measure your employees’ output and devise strategies to help them improve.

Understanding Succession Planning 18m • 6 Lessons • Advanced In this course, Understanding Succession Planning, you’ll learn about the basic phases of succession planning, like identifying vulnerable positions and successors, creating a succession planning committee, refining a talent pipeline, and developing your internal talent. You’ll also learn some strategies for forecasting when positions will become vacant so you can meet these needs accordingly.

The Succession Planning Process 18m • 6 Lessons • Advanced In this course, The Succession Planning Process, we cover common objective criteria and subjective assessments that are used to evaluate leadership potential. By identifying potential successors, your company can mitigate risks and cultivate a pool of capable workers. Once you’ve chosen potential leaders, it’s necessary to train and develop their skills. This course covers many talent development options as well as how to build an action plan for the transition into a position.

Succession Management 13m • 5 Lessons • Advanced This course, Succession Management, examines the processes of developing and presenting a compelling written plan to company leadership, as well as how to evaluate the succession plan after it’s been implemented. You’ll also learn common evaluation metrics and how to gather feedback from key stakeholders. Documentation and effective communication are critical in succession planning.

Strategizing Employee Engagement 17m • 6 Lessons • Intermediate In this course, we will introduce the topic of workplace engagement by discussing what exactly makes work meaningful for employees. We’ll discuss how to create and interpret surveys in order to develop strategies for stronger employee engagement. We’ll also consider what rewards your company can offer employees in order to drive higher levels of productivity.

Improving Employee Engagement 13m • 5 Lessons • Intermediate In these lessons, you’ll learn the importance of developing a sense of purpose in the workplace, including how to help employees find this sense of purpose. We’ll talk about how to avoid communication breakdowns by promoting symmetrical communication, establishing clear expectations, and providing positive feedback. We’ll also discuss how to present valuable learning opportunities to employees by using both structured and unstructured methods of learning.

Maintaining Engagement 12m • 5 Lessons • Intermediate In these lessons, we’ll discuss the influence the work environment has on employee engagement, and you’ll learn how to foster engagement and avoid disengagement by considering the attributes of both positive and toxic work environments. We’ll cover the impacts of granting employees greater individual autonomy and empowerment. We’ll also discuss different ways of maintaining time affluence, and how to encourage employees to do the same.

Getting Started With Analytical Skills 12m • 5 Lessons • Intermediate Analytical skills are essential for managers in today’s highly competitive business world. The ability to think critically, solve problems, and make decisions based on analytical processes and data will position an organization to address challenges or threats, as well as take advantage of opportunities that arise. In this Analytical Skills for Managers course, you’ll learn about the benefits of analytical skills, the analytical thinking process, and how to improve your analytical skills.

The Analytical Process in the Workplace 11m • 5 Lessons • Intermediate This course on the Analytical Process in the Workplace explores how data analytics can help in identifying trends, possible challenges, and opportunities. We’ll discuss how you can look for patterns and draw conclusions from your gathered data, as well as how to avoid confirmation bias or false causality. We’ll look at formal and informal ways to present your findings after reaching a conclusion, as well as how to refer back to your data to reinforce your conclusions.

Developing Analytical Skills for Managers 15m • 5 Lessons • Intermediate The development of analytical skills is essential to a manager in today’s workplace. This course on Developing Analytical Skills for Managers outlines the importance of making decisions consistently, which requires understanding the situation and analyzing associated data to resolve problems or address potential opportunities. Managers must think analytically but also critically to make valuable decisions, which will position the organization strategically and competitively.

Understanding Strategic Leadership 11m • 5 Lessons • Intermediate In this course, you'll learn about the key aspects of strategic leadership and its role in driving an organization's success. Explore the essential components of business strategy and the mindset of strategic leaders. You’ll also learn about the differences between operational management and strategic leadership. You’ll have the knowledge to balance operational efficiency with strategic vision and steer your organization towards sustainable growth.

Using Strategy as a Manager 13m • 5 Lessons • Intermediate In this course, you’ll learn to utilize strategic leadership principles to drive team and organizational success. Discover how to define a compelling vision and clarify your organization’s purpose for setting goals and objectives. Use the SWOT analysis for strategic decision-making, and learn to assess needs at individual, team, and organizational levels to prioritize company efforts.

Improving Your Strategic Skills 12m • 5 Lessons • Intermediate In this course, you’ll learn how to add to your leadership capabilities by prioritizing a few key skills in your organization. Promoting creativity and innovation, strengthening decision-making by using analytical thinking, and strategically communicating your plans to the team can make a big difference in your leadership potential.

Understanding Different Types of Workplace Problems 18m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

Take the initiative to develop a strong foundation in identifying and understanding various types of workplace problems, ranging from cultural to personal issues, communication breakdowns, and leadership challenges. Learning about workplace problems, identifying them, and recognizing employee behavior can help create a resilient, supportive, high-performing team that is both healthier and more emotionally intelligent.

Approaches to Team Conflict Resolution 11m • 5 Lessons • Intermediate In this course, you will learn the differences between good and bad conflict. We will also explore the role of trust and empathy in resolving disagreements and practice various communication techniques for effective negotiation and collaboration. By the end of this course, you will be well-equipped to manage team conflicts, maintain a positive working atmosphere, and promote team cohesion and collaboration by applying emotionally intelligent leadership strategies in conflict situations.

Management Tasks in Workplace Conflict Resolution 11m • 5 Lessons • Intermediate In this Management Tasks in Workplace Conflict Resolution course, you will learn about the various administrative responsibilities and resources involved in managing conflicts, including getting help from a third party and logging conflict. This course covers the importance of restoring workplace harmony and provides practical de-escalation strategies. We also emphasize the importance of repairing employee relationships after a workplace conflict.

Communication Skills for Managers 13m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, we’ll examine the elements of emotional intelligence, active listening, and clarity relating to effective managerial communication. This course will also cover the difference between passive and active listening, clear and concise messaging, and how understanding and controlling emotional responses will benefit exchanges with employees and colleagues.

Delegating Strategically 11m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

In this course on Delegating Strategically, you’ll learn how to understand your workers, prioritize tasks, and build productive teams. We’ll also look at leadership strategies that help foster team independence and how to identify your team’s strengths through interviews and questionnaires. You’ll also see how you can categorize and distribute tasks using a priority system. Learning how to strategically delegate tasks frees up time for managers to complete other activities while also helping emp

Motivating Your Team 12m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

In this course on Motivating Your Team, you’ll learn how to motivate your employees with both tangible and intangible incentives. You’ll learn how you can support individual employees through Employee Assistance Programs and promote employee growth using goal-setting strategies. As employees achieve goals, incentives should be available to maintain the employee’s level of performance and reward them for the work they have done.

Implementing a Proactive Management Style 10m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

In this course on Implementing a Proactive Management Style, you’ll learn how you as a manager can adopt a proactive, problem-solving approach that can provide more meaningful long-term solutions in the workplace. You’ll learn how to promote a growth mindset through employee training, feedback, and coaching. You’ll also learn different empowerment strategies that can help develop employee initiative.

Restaurant Management: Ensuring Customer Satisfaction 13m • 6 Lessons • Intermediate In this Ensuring Customer Satisfaction course, we’ll discuss how a brand strengthens a business and how knowing your audience can make all the difference in the restaurant game. You’ll learn the basics of customer segmentation and the customer journey, which will help in your efforts to deliver the best experience to your clientele. We’ll also look into how a customer-service mindset can improve efficiency in every facet of a restaurant.

Restaurant Management: Managing Products and Services 14m • 6 Lessons • Intermediate In this Managing Products and Services course, you’ll learn how to create a menu that your customers will love and your restaurant can sustain. You’ll also learn how menus and inventory go hand in hand, as well as how to manage your inventory in the most efficient way. When it comes to managing food, you’ll also need to understand the principles of food safety to keep your employees, your customers, and your business safe.

Restaurant Management: Managing People and Operations 15m • 6 Lessons • Intermediate In this Managing People and Operations course, you’ll learn how to both find and keep exceptional employees. Hiring can be difficult if you skip steps, and it can be even harder to keep strong employees on staff if you are unsure what the proper strategies are for retention. We’ll discuss the steps and strategies you need, as well as how to train and evaluate your employees once they’ve been hired.

Understanding the Train-the-Trainer Framework 11m • 5 Lessons • Intermediate In this Understanding the Train-the-Trainer Framework course, you’ll discover the best practices for creating training sessions, communicating effectively, and managing learners. You’ll also explore how to build a learning session, identify learning styles, and create a learning environment that supports the training session and the learner. Feedback is also important throughout a training session to ensure that learners are on track, so we’ll also discuss how to best receive learners’ input.

Preparing Training Sessions 12m • 5 Lessons • Intermediate In this Preparing Training Sessions course, you’ll discover the best practices for preparing for and creating a training session, planning effectively, and establishing learning objectives. You’ll also learn how to build an agenda, structure your learning content most efficiently, and cover all of the bases for helping learners overcome their own obstacles.

The Importance of Communication in the Train-the-Trainer Model 11m • 5 Lessons • Intermediate In this Importance of Communication in the Train-the-Trainer Model course, you’ll explore communication methods, how to keep learners engaged by recognizing non-verbal cues, how to build strong communication skills, and how to cultivate a culture of learning in the training session. You’ll also learn best practices for keeping learners awake and engaged throughout a training session.

Managing and Assessing Learners 10m • 5 Lessons • Intermediate In this Managing and Assessing Learners course, you’ll learn how to manage difficult learners, provide and receive effective feedback, and assess each learner’s performance. The skills learned in this course will be beneficial for training follow-up and gauging the effectiveness of the training provided by exploring various methods for each topic.

Introducing Intellectual Property 13m • 5 Lessons • Advanced In this course, we introduce you to intellectual property and intellectual property rights. We explain what intellectual property is, the different forms it can take, and why it was established. We also discuss the economic impact, cost, and benefits of intellectual property. We’ll provide an overview of intellectual property law.

Intellectual Property: Copyrights and Trademarks 18m • 6 Lessons • Advanced In this Intellectual Property: Copyrights and Trademarks course, we provide an in-depth exploration of copyright law. You will learn what copyright is, how long it lasts, and how it impacts the use of others' work. We will delve into copyright and trademark ownership, including who can own it and how they can use it. We’ll also discuss copyright and trademark infringement with the consequences, remedies, and defenses associated with it.

Intellectual Property: Patents 11m • 5 Lessons • Advanced This course will provide a comprehensive overview of patents and their role in protecting intellectual property. You will learn about the different types of patents, how to obtain patent rights, and the consequences of patent infringement. We will look at who can file a patent and how patents are filed. We also will explore what is involved in patenting software and applications. We will look at the consequences of patent infringement, reasons for infringement, and defenses against infringement.

Understanding Analytical Thinking 11m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course on Understanding Analytical Reasoning will provide you with a comprehensive understanding of analytical thinking and its importance in problem-solving. You will learn the fundamentals of analytical reasoning, including identifying the problem, gathering information, designing solutions, testing solutions, and assessing the results. By the end of this course, you will be equipped with the skills you need to solve problems in the workplace more effectively.

How to Develop Analytical Skills 11m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In How to Develop Analytical Skills, you will learn how you can improve your problem-solving abilities to make more informed decisions. In these lessons, you will learn how to interpret evidence to find meaning in your data, use analogies to better understand problems, and apply analytical problem-solving strategies in the workplace. By the end of this course, you will have the skills necessary to apply analytical problem-solving strategies to any business challenge.

Analytical Thinking in Business 11m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Analytical Thinking in Business, you will learn how to draw meaningful conclusions from data and strategically apply them to make well-informed decisions. You will learn how to use analytical reasoning to navigate challenges, spot trends, understand employee needs, and adapt to change. By the end of this course, you will have a solid understanding of how to identify problems, avoid misguided conclusions, and prioritize tasks effectively.

What Drives People? 11m • 5 Lessons • Intermediate In these lessons on What Drives People, you will discover what factors motivate people at work. You’ll discover some methods that you can use to empower your employees to work and make decisions independently. Then you’ll learn what you can do to create a culture of trust, which will help your team members to work much more efficiently. The last lesson will talk about how you can set goals and expectations for your team, which will improve their performance.

Driving High Performance 10m • 5 Lessons • Intermediate In these lessons on Driving High Performance, you will discover how best to delegate to your employees, not only to increase productivity, but to demonstrate trust in your team. You’ll also discover how to reward success for a job well done. You’ll also see how you can build accountability within a team by setting clear expectations and identifying consequences.

Authentic Leadership 13m • 5 Lessons • Intermediate These lessons on Authentic Leadership will explore how you can be a more authentic manager within your organization and the benefits of doing so. You’ll learn what the traits of an authentic leader are and how to foster them. Next, you’ll see how you can encourage equity and procedural justice within your workplace. The last lesson will cover how you can accumulate feedback for your performance and reflect on how to become a better leader.

Giving Effective Feedback 13m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In these lessons on Giving Effective Feedback, you will learn techniques for providing constructive feedback to your employees. You’ll learn how you can create a culture of feedback through applying the “five Cs of communication,” as well as what models you can utilize to give your employees feedback. The final lesson will talk about what you can do to confront and correct undesirable behavior.

Evaluating and Negotiating Mergers and Acquisitions 27m • 9 Lessons • Advanced In these lessons you’ll learn the basics of the mergers and acquisition process. You’ll understand how businesses find their target, begin the conversation, and plan their approach to growth through buying rather than building. After completing this module, you will understand the basic steps necessary to beginning the conversation and the research required for a successful merger or acquisition.

Finalizing Mergers and Acquisitions 18m • 7 Lessons • Advanced In these lessons on Finalizing Mergers and Acquisitions, you’ll learn how important it is to do your due diligence after you’ve negotiated the terms of a merger or acquisition. You’ll explore the different options available for determining your final plan of action. You’ll also learn about the various legal matters to consider before you finalize your merger or acquisition, and how to close the deal.

Managing the Post-Merger Environment 13m • 6 Lessons • Advanced These lessons on Managing the Post-Merger Environment explore the processes and synergies necessary for a successful process of integration. You’ll see how you can synergize corporate integration through careful planning. You’ll explore different financial management systems so you can successfully manage the finances post-merger. You’ll also learn about the different pitfalls and problems that can happen after a merger and be given tools to overcome them.

Understanding Bias 13m • 5 Lessons • Intermediate This course on Understanding Bias teaches you how to define, analyze, and overcome your bias. Bias is a term for when we have an opinion for or against someone or something. We all have biases. This course teaches you how biases happen, what consequences they bring, and how you can work to reduce their impact.

Types of Bias 11m • 5 Lessons • Intermediate This course on Types of Bias teaches you how to identify biases you are aware of and those you are unaware of. We’ll help raise your awareness of in-group bias, self-serving bias, status quo bias, and many more.

Mitigating Bias in the Workplace 15m • 6 Lessons • Intermediate This course on Mitigating Bias in the Workplace teaches you how to identify and overcome bias in hiring and leading people, address systemic bias, respond to and recover from bias, and create a more diverse, equitable, and inclusive work environment.

Equity vs. Equality 10m • 5 Lessons • Advanced

Project Management Institute (PMI®)

In this course, you’ll learn the difference between equity and equality. We’ll cover when each approach to fairness is appropriate and how to discern which to apply.

Types of Equity at Work 19m • 7 Lessons • Advanced

Project Management Institute (PMI®)

After this course, you will be able to apply equity for your diverse employees. You’ll also be prepared to lead an inclusive company.

Promoting Equity in the Workplace 26m • 9 Lessons • Advanced

Project Management Institute (PMI®)

This course will help you maintain an equitable environment for your employees. You’ll learn how to make long-lasting adjustments that bring out the best in the people you lead.

Changing How We View Risk 12m • 5 Lessons • Advanced Taking risks is an integral part of any successful business strategy, but risk-taking can also be a source of great anxiety for many entrepreneurs. What are some strategies you can use to develop a healthy mindset toward risk-taking? What are the benefits of change? If you want to succeed in business, it's important to learn how to take risks and see challenges as opportunities for growth.

When to Take Strategic Risks 16m • 7 Lessons • Advanced Risk-taking is an important part of innovation and any successful business strategy, but how do you know when it’s the right time to take a risk? If you're looking to take your business to the next level, it's essential that you learn how to assess and manage risks so that you can effectively innovate and grow your business.

Creating a Risk-Taking Culture 15m • 5 Lessons • Advanced Creating a culture of risk-taking in your company is a key ingredient for business success and growth in today's market. Are you ready to take your business to the next level? Do you want your employees to embrace risk-taking and think creatively? If you're looking to create a risk-taking culture within your company that will lead it toward further success, then you are in the right place.

The Importance of Employee Evaluations 11m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In these lessons on The Importance of Employee Evaluations, you’ll learn what a performance review is, and why organizations invest in them. They’ll help you put yourself in the best mindset to write performance reviews by defining or redefining performance review for you. You will learn how performance reviews impact employees. You’ll come away feeling confident about your time investment in performance reviews, knowing the purpose performance evaluation serves to your company.

Crafting Employee Performance Reviews 14m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

These lessons on Crafting Employee Performance Reviews will address the sources of information used for the performance review. In addition, we’ll address the variety of inputs that can be used for a performance appraisal, along with the types of reviews that can be used. Finally, these lessons will address best practices on how to write the performance evaluation while minimizing bias.

Delivering Employee Performance Reviews 16m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

These lessons on Delivering Employee Performance Reviews will address the approaches for doing performance review interviews. To maximize their effectiveness, you can set the proper tone with body language. In some situations, an employee may experience disappointment or even anger during the interview. You’ll learn how to handle these uncomfortable situations. You’ll also learn about improvement plans and proper follow-up after the performance review interview has been conducted.

Benchmarking 13m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Benchmarking, you’ll learn how to apply the principles of benchmarking to build financial success, improve processes, and motivate employees. Benchmarking is a fundamental practice in any competitive-analysis program—and when used effectively, it can be an essential tool for both short- and long-term success. This course will provide a solid overview of benchmarking, explain the different types, and show how it can be used as a motivational tool.

Return on Investment (ROI) 13m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Return on Investment (ROI), you’ll learn about the importance of ROI—and how to interpret it. You’ll be able to apply the formula to calculate ROI and show how it can have a positive impact on customer service. It’s one of the most important tools in any business leader’s kit.

Using Benchmarking to Improve ROI 13m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, Using Benchmarking to Improve ROI, you’ll learn how to use benchmarking to drive improvement, implement change, and employ methods that can monitor your success and profitability. You’ll explore four methods to help you do this well. Being able to benchmark while keeping your ROI in mind is a technique that every successful business leader uses.

The Basics of Team Alignment Mapping 13m • 5 Lessons • Intermediate In The Basics of Team Alignment Mapping, you will learn the essential functions of Team Alignment Mapping and how it works to create more efficient meetings, organize projects, and assist with organization. You will also learn ways to improve team dynamics and communication to foster a culture of respect. By the end of this course, you will be able to create more productive teams and a more positive environment.

Team Alignment Mapping: The Forward Pass 18m • 7 Lessons • Intermediate In this Team Alignment Mapping: The Forward Pass course, you will learn how to complete the Team Alignment Map chart. This involves identifying the project, mission, and timespan of the project. You will also learn how to identify the objectives, commitments, resources, and risks. Completing this chart as a group is key to improving your team’s engagement and efficiency. By the end of this course, you will have the tools to lead your team to success.

Team Alignment Mapping: The Backward Pass 13m • 5 Lessons • Intermediate In this Team Alignment Mapping: The Backward Pass course, you will learn how to transform identified resources and risks into actionable objectives. This course explains how to evaluate the resources needed, identify the team members responsible for providing those resources, and how team members will collaborate to succeed. By the end of this course, you will have the tools to turn potential problems into solutions.

How to Create Value Across Markets 21m • 6 Lessons • Advanced In this course on How to Create Value Across Markets, you will discover how to build a strategy for creating value in your business and the need to diversify your business to add value. You’ll learn how your current resources and skills can give you a competitive advantage. By the end of the course, you’ll be able to identify new geographic markets for expansion, while managing geopolitical risk.

Creating Value by Building Your Business 19m • 6 Lessons • Advanced In this course on Creating Value by Building Your Business, you will discover the importance of investing in and building your team and how buying and building both tangible and intangible assets can create value. You will also understand the need to change or evolve your organizational structure to support your value-creation strategy. By the end of this course, you will know how to respond to changing markets to add value.

Value Creation Through Sales and Marketing 15m • 5 Lessons • Advanced In this course on Value Creation Through Sales and Marketing, you will discover how an effective sales strategy adds value. By the end of this course, you will understand the need for a focused marketing strategy to create value. You will also learn about common value creation mistakes and how to avoid them.

Professional Delivery 12m • 5 Lessons • Advanced Public speaking is an invaluable skill, especially when it comes to boosting your leadership presence. In these lessons on Professional Delivery, you will discover effective public speaking methods. You will identify the major components of professional delivery so that you can improve upon your own verbal and non-verbal communication capabilities. You’ll also learn some techniques to help you overcome stage fright.

Persuasive Speaking 12m • 5 Lessons • Advanced In these lessons on Persuasive Speaking, you will learn how to build a powerful bond with your audience through structured storytelling and imagery to complement your message. If your message is verbally, visually, and emotionally appealing, you’ll create a connection between yourself and your audience. And that will help you to persuade your audience towards whatever point you’re making.

Telling It Like It Is 15m • 5 Lessons • Advanced In these lessons on Telling It Like It Is, you will discover techniques for handling an unfriendly crowd, delivering bad news, and speaking to the media. The skills you will learn in this course will give you a foundation for handling any unwelcome or stressful situations you may encounter when speaking publicly.

Pros and Cons of Remote Work 12m • 5 Lessons • Beginner This course will help you understand the motivations of remote workers for effective scheduling and communication. You’ll develop strategies to observe workers from a distance.

Creating A Virtual Review 16m • 5 Lessons • Beginner

Society for Human Resource Management (SHRM®)

This course will help you express strengths and weaknesses of virtual employees through the use of metrics and grading. And you’ll see that you can avoid biased judgments based in a virtual setting.

Delivering A Virtual Review 20m • 6 Lessons • Beginner

Society for Human Resource Management (SHRM®)

This course will help you deliver productive remote personnel evaluations by showing how to first prepare your mind and your workstation. You’ll be able to handle difficult conversations with remote employees by setting professional boundaries.

Identifying Poor Performance 19m • 5 Lessons • Intermediate In Identifying Poor Performance, you will review why good performance is important, what poor performance looks like from a management perspective, and how to more quickly recognize poor performers for faster redirection. You’ll also examine the potential impacts that poor performers have on their teams and organizations.

Diagnosing Performance Issues 13m • 4 Lessons • Intermediate In these lessons on Diagnosing Performance Issues, you will discover how to identify the causes of poor performance. You’ll also explore ways to set expectations for team and individual success, so you can get your employees back on track.

Handling Poor Performers 13m • 4 Lessons • Intermediate In these lessons on Handling Poor Performers, you will explore ways to address employee performance problems, discover how to create a performance plan, and learn what to do if performance concerns persist.

Change Management: An Overview 19m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

Change Management: An Overview will show you why managing change is important and help you understand which factors matter most when your company decides to implement change. You’ll learn the basics of the change process, as well as how to educate employees on change and train them accordingly. You will also learn how to identify potential risks and rewards within your organization.

Major Approaches and Models of Change Management 30m • 9 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In our course, Major Approaches and Models of Change Management, you will be introduced to six reliable change models. You will learn how to select the best model for your organization’s needs. We’ll teach you how to help employees feel more comfortable by ensuring they understand the reasons, benefits, and vision behind the changes. The right change model can enable all stakeholders to be excited and energized for what lies ahead.

Implementing Change 15m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In our course, Implementing Change, you will learn how to choose a change management model, how to guide leadership in the development of a communication plan, and how to avoid common pitfalls that often slow change down. This course will teach you how to examine the major change models and select one that is most appropriate for your organization, as well as how to make modifications that better suit your company.

Business Administration, Leadership, and Management 25m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In the Business Administration, Leadership, and Management course, you will learn how to develop successful organization policies and build a strong workforce by collaborating with human resources. You will also learn how to create an ethical and sustainable organization through corporate social responsibility. This involves social, economic, and environmental factors and building a diverse and inclusive workplace. By the end of this course, you will be able to better lead and inspire your team.

Economics and Finance for Managers 23m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

In this Economics and Finance for Managers course, you will learn how to use managerial accounting to make economic decisions. This involves product costing, budgeting, forecasting, and financial analysis. You will also learn how to make a financial plan to define your company’s financial needs for growth. By the end of this course, you will have the information necessary to ensure your company is profitable.

Organizational Strategy for Managers 23m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

In our course, Organizational Strategy for Managers, you will learn how organizational behavior management can help you assess your employees and teams. This involves performance management, systems analysis, and behavior-based safety. You will also learn how to foster a positive organizational culture by making it shared, pervasive, enduring, and implicit. By the end, you will have the skills to understand and capitalize on the value of your employees and resolve internal conflicts.

Workforce Planning Basics 15m • 5 Lessons • Advanced In this course on Workforce Planning Basics, you will explore the importance of workforce planning and how it can impact an organization’s ability to effectively operate in the present, respond to market pressures, and seize future growth opportunities. You will also learn to establish foundational goals that are key to ensuring a viable workforce plan that aligns with your organization’s overall business strategy.

How to Develop a Workforce Plan 17m • 5 Lessons • Advanced In this course on How to Develop a Workforce Plan, you will learn about the various real-world contexts in which workforce planning occurs. You will also learn how to determine workforce supply and demand and how workforce training, along with the use of accurate data, tools, and metrics, can help reduce the gap between the two. You will investigate what needs to be accomplished to develop and implement a workforce strategy and plan of action.

Major Considerations in Workforce Planning 21m • 6 Lessons • Advanced In this course on Major Considerations in Workforce Planning, you will learn the impact that effective communication with stakeholders can have on the planning process. You will also learn how responsibility and accountability can reduce conflict and create a degree of uniformity in the planning process. Workforce planning can influence organizational change, and it is important to know how this change needs to be integrated.

Tactical Planning and Quality Assurance 1h 21m • 22 Lessons • Advanced KnowledgeCity’s course, Tactical Planning and Quality Assurance, is intended to help you prepare for the American Society for Quality Body of Knowledge exam. Here you will learn the framework of tactical plans within strategic plan development and deployment. You’ll also learn how to define tactics as well as operational and strategic planning regarding quality management.

Getting and Staying Motivated 11m • 5 Lessons • Essential In this Getting and Staying Motivated course, you will discover how to cultivate a mind-set that helps establish strong motivation. You will also learn what motivation and achievement are and the place in your mind they often originate. After you understand these concepts, this course will explore methods to increase your drive, so you can achieve your goals using self-discipline.

Realistic Achievement 11m • 5 Lessons • Essential In this course on Realistic Achievement, you will learn how to create goals for yourself that can be realistically achieved. You will also learn the difference between short- and long-term goals and the best way for you to plan for each type. These lessons outline some ways you can celebrate both the large and small wins in your life.

Long-Term Motivation and Achievement 12m • 5 Lessons • Essential In this course on Long-Term Motivation and Achievement, you will discover how to get and stay motivated over a long period of time. This course discusses how self-discipline can help you maintain your motivation and help you improve your resilience so you can overcome adversity. You will also explore the meaning of self-worth and how it isn’t based on title, salary, or other achievements.

Team Dynamics and Team Culture 27m • 6 Lessons • Advanced In this Team Dynamics and Team Culture course, you will learn the characteristics of team culture and organizational structure. These two factors intersect to create workplace dynamics. You will also learn about the relationship between teammates and leaders, and how to manage teams. By the end of this course, you will be able to create a better workplace environment for yourself and your team.

Improving Team Dynamics 37m • 8 Lessons • Advanced In this Improving Team Dynamics course, you will learn about the challenges to creating a strong team dynamic and how to overcome or prevent them. This includes improving team cohesion, which determines if a team’s talents are put to good use. You’ll also learn about teammate capabilities and how leaders can improve productivity through employee well-being and motivation. By the end of this course, you will be able to improve your team’s cohesion.

Managing Team Dynamics 30m • 7 Lessons • Advanced In this Managing Team Dynamics course, you will learn necessary team leader skills, such as creating a positive team dynamic and overcoming negative dynamics. You will also learn the skills to foster open communication, align team roles with team objectives, and identify and resolve conflicts. By the end of this course, you will be able to create a work environment with trust and communication to lead your team to success.

Communication is a Two-Way Street 32m • 9 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on how Communication is a Two-Way Street, you will discover how to identify key elements in communication that can improve understanding, promote better information sharing, and motivate team members towards greater collaboration.

Persuasive Communication for Leaders 17m • 6 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Persuasive Communication for Leaders, you will learn how to build unity and trust within a team through proper communication, ensuring a smoother path towards alignment and collaboration with both internal and external stakeholders.

Communication Methods 13m • 5 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Communication Methods, you will learn how to manage difficult conversations in order to express an important message without damaging a relationship. You’ll also gain insight into how to notice your body language and use it more deliberately when communicating.

Initial Wage and Salary Setting Guidance 22m • 8 Lessons • Advanced In these lessons on Initial Wage and Salary Setting Guidance, we’ll explore setting wages according to job requirements and a person’s qualifications. You’ll learn the basics of market ranges and pay equity. You’ll also have a working knowledge of minimum wage laws.

Basic Steps to Job Pricing 17m • 7 Lessons • Advanced In these lessons on Basic Steps to Job Pricing, we’ll address internal methods to evaluate jobs. You’ll be able to apply market pricing, define your pay philosophy, and understand reasonable pay levels. You’ll also find out how salary and wages are affected by inflation and their role in turnover.

Developing a Pay Equity Strategy 17m • 7 Lessons • Advanced In these lessons on Developing a Pay Equity Strategy, you’ll understand the ways pay equity expands beyond job responsibilities and into more complex factors like identity. We’ll discuss the importance of establishing equitable pay strategies that align with the industry standard. You’ll be able to use your pay philosophy to adjust to the current market and correct discrepancies.

Mental Habits of High Performers 18m • 6 Lessons • Advanced Being a high performer doesn’t mean that we do things perfectly and work 24/7, but it does require us to think differently about our jobs and what we do. High performers think more strategically and methodically, while also being more mindful of forming and nurturing relationships with those they work with. In these lessons on Mental Habits of High Performers, we’ll examine how high performers maximize their mental habits.

Beneficial Habits of High Performers 12m • 6 Lessons • Advanced People who are high performers within their careers have developed routines that encompass healthy habits that they can attribute to their success. While changing a habit can be difficult, considering what changes you can make to your routine is key in jumpstarting your career. In these lessons on Beneficial Habits of High Performers, we’ll take a thoughtful look at various lifestyle choices that you can consider for yourself and the positives that will follow at work.

Work Habits of High Performers 16m • 6 Lessons • Advanced Our habits at work impact how we perform. If we have good habits and practice them regularly, we can differentiate ourselves from others in relation to performance. Yet, if we have bad habits, it can hinder us more than we think. These lessons on Work Habits of High Performers will further explore the unsung attributes of high performers including storytelling, resiliency, perseverance, and grit.

Introducing the Hospitality Industry 24m • 8 Lessons • Beginner In these lessons on Introducing the Hospitality Industry, you’ll learn the scope of the hospitality industry in relation to different, but still-connected sectors that work to provide products and services to the traveling public, such as food and beverage and recreation. In addition, you’ll identify the necessary managerial skills needed to successfully run and operate the businesses within this industry.

Core Dimensions of Hospitality Management 22m • 7 Lessons • Beginner Welcome to KnowledgeCity’s lessons on the Core Dimensions of Hospitality Management. It’s important to demonstrate various skills that could help you run your operation effectively and productively. This involves hiring employees, managing finances, and implementing strategies to improve performance. In these lessons, you’ll learn practical tips for managing your employees, finances, handling customers issues, and developing strategies for your organization.

Essential Skills for Hospitality Managers 26m • 8 Lessons • Beginner Welcome to KnowledgeCity’s lessons on Essential Skills for Hospitality Managers. Hospitality managers must demonstrate unique skills to lead their employees to exceed guest satisfaction and increase overall organizational performance. In these lessons, you’ll learn the essential skills needed to succeed, such as leadership, managerial communication, diversity awareness, and ethical conduct. You’ll also become familiar with many human rights issues, as well as hospitality-based marketing and data

Tactical Planning and Your Strategic Business Plan 21m • 7 Lessons • Advanced

Project Management Institute (PMI®)

In KnowledgeCity’s course, Tactical Planning and Your Strategic Business Plan, you will learn the basics of tactical planning and how specific action items can achieve short-term goals and align with your strategic business plan. This course also helps you determine the best options for your organization with tactical planning implementation. This course demonstrates ways to create a line between tactical and strategic planning, while having them run separately and simultaneously.

Tactic Development and Evaluation 20m • 7 Lessons • Advanced

Project Management Institute (PMI®)

In KnowledgeCity’s course on Tactic Development and Evaluation, you will learn the basics of tactics, strategic goals, and how they can help your organization. These lessons will cover development of specific and measurable tactics and ways to ensure they are achievable, relevant, and timely. This course will also focus on how to link tactics to your strategic plan, and how to evaluate and revise tactics when issues arise, so they remain aligned to your strategic plan.

Tactical Planning and Implementation 22m • 7 Lessons • Advanced

Project Management Institute (PMI®)

In KnowledgeCity’s course on Tactical Planning and Implementation, you will learn how to ensure your goals meet the strategic and vision goals of the organization. We’ll cover the delegation and determination of action steps, as well as development and implementation of metrics. Risk management, tactical planning, organizational vision and purpose, and alignment are all part of strategic and tactical planning integration for short and long-term goal achievement.

Making the Transition from Manager to Leader 25m • 7 Lessons • Intermediate In these lessons on Making the Transition from Manager to Leader, you will discover the differences between management and leadership, key leadership traits, why some people fail to become leaders, the benefits gained from being a leader, and how you can practice transformational leadership to gain organizational power.

Essential Leadership Roles 18m • 7 Lessons • Intermediate In these lessons on Essential Leadership Roles, you will discover how to be transparent when dealing with others, how to set strategies and agendas for your team, how to become a generalist by integrating multiple competencies, and how to communicate clearly to your coworkers.

Becoming an Impactful Leader 19m • 7 Lessons • Intermediate In these lessons on Becoming an Impactful Leader, you will discover how to gain self-awareness, uncover your organization’s culture, set aspirations and work toward them, gain influence over people, and make a sustainable impact as a leader, especially toward your team.

Recognizing Leadership and Leadership Culture 14m • 5 Lessons • Advanced

Project Management Institute (PMI®)

In this Recognizing Leadership and Leadership Culture course, you will learn the meaning of leadership and the integral role it plays in motivating and guiding people personally and professionally. By identifying core leadership values displayed by influential leaders, you will discover key leadership styles that are pivotal when communicating with followers and future leaders. Recognizing your leadership styles and utilizing them based on specific situations can help you develop as an influenti

Developing Leaders 13m • 6 Lessons • Advanced

Project Management Institute (PMI®)

In this Developing Leaders course, you will discover how your attitude and personality impact your effectiveness as a leader. You’ll also learn to identify and overcome blind spots caused by biases and misguided power structures. We’ll also address how preconceived notions, prejudices, and unsubstantiated ideas can create a divisive culture that lacks unity.

Building Relationships as a Leader 12m • 6 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Building Relationships as a Leader course, you will learn how communication can help you build and maintain productive relationships. You’ll also discover the importance of ethical and moral leadership, and how change affects a leader’s vision when communicating with followers. This course will also discuss best practices that can impact a leader’s ability to identify and train future leaders.

Sales Managers and Sales Teams 12m • 5 Lessons • Intermediate In this course, Sales Managers and Sales Teams, we’ll examine the importance of the customer experience and explore how your sales team members can have a positive or negative impact. You’ll learn how to effectively motivative and incentivize your team members to succeed, and you’ll understand how to develop meaningful goals to improve sales growth.

Sales Team Management Techniques 12m • 6 Lessons • Intermediate In this course about Sales Team Management Techniques, you’ll identify different sales models and how you can implement the most effective one for your organization’s unique needs. Through these lessons, you’ll learn how to effectively communicate with your team and use metrics to provide valuable feedback. You’ll also explore the importance of different sales technologies and how they can be integrated into the sales process.

Managing Sales Strategy, Processes, and Conflict 12m • 5 Lessons • Intermediate In this course, Managing Sales Strategy, Processes, and Conflict, you’ll discover how you can develop and select an appropriate sales strategy for your organization’s unique needs, and you’ll explore the different stages of the sales process. Through these lessons, you’ll also understand the importance of conflict resolution and identify different potential strategies.

Benefits of Coaching Managers 12m • 5 Lessons • Advanced In this Benefits of Coaching Managers course, you will learn the skills and techniques you’ll need to coach and develop managers. We’ll also explore how you can utilize coaching to empower managers in their day-to-day activities, and how to use coaching as a management strategy. By the end of this course, you’ll know how to best coach managers to help their teams succeed, increase productivity, and decrease turnover.

Creating a Coaching Relationship with Managers 16m • 5 Lessons • Advanced In this Creating a Coaching Relationship with Managers course, you’ll learn an effective route to solidifying your relationship with the manager you’re coaching. We’ll cover establishing expectations, providing feedback, and personalizing your approach. Upon finishing this course, you can use what you’ve learned to show your managers that instead of just checking boxes, you’re meeting with them to help them make progress.

Coaching Managers: Challenges and Opportunities 16m • 5 Lessons • Advanced In this Coaching Managers: Challenges and Opportunities course, you will learn the art of helping managers see the value in being coached and having effective conversations about development. We will cover how to create a coaching structure and establish coaching opportunities as well as best practices that will allow you to build trust and form a positive work relationship. By the end of this course, you will know how to address and overcome the challenges of coaching managers.

Employee and Performance Development 13m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

In this Employee and Performance Development course, we’ll examine how to develop and manage your team by setting and monitoring clear and fair performance goals. You’ll learn how to identify the limits and avoid the pitfalls of the traditional performance evaluation system. By the end of this course, you’ll understand how to effectively assist your employees in becoming more aware of their own skills, resources, and challenges.

The Value of Employee Development 15m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

In these lessons on The Value of Employee Development, you’ll learn how you can bring your employees’ skills up to date, which can help you retain them. These lessons will also show you how having highly coachable employees on your staff can help you maintain a competitive advantage in the business world. You’ll learn what you can do to boost employee productivity, reduce their turnover, and increase their adaptability, and discover the benefits of having upskilled employees.

Employee Development Strategy 9m • 4 Lessons • Intermediate

Project Management Institute (PMI®)

In these lessons on Employee Development Strategy, you’ll learn some employee development tactics that will help you encourage your staff to reach their potential. These lessons will cover the role of front-line management in employee development, as well as how to use some employee development strategies, how to create a support organizational infrastructure, and how organizational strategy is linked to employee development planning.

Implementing an Employee Development Plan 17m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

These lessons on Implementing an Employee Development Plan will go over the steps needed to formulate, create, and implement a plan, then evaluate the employee’s performance. We’ll touch on linking an employee’s goals to the organization’s goals, identifying objectives connected with employee goals, and tying individual action plans to organizational growth. You’ll learn to support employee progress at every stage, and we’ll discuss the impact of development on an employee’s overall performance.

Introducing Performance Measurement and Management 22m • 6 Lessons • Intermediate In these lessons on Introducing Performance Measurement and Management, you will discover what performance measurement and performance management mean, learn to identify and develop performance metrics, understand how to relate performance measurement to management, and develop and implement performance strategies for both individuals and organizations.

Individual Performance Measurement and Management 25m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In these lessons on Individual Performance Measurement and Management, you’ll discover how to evaluate individual performance using key performance indicators, implement an individual performance measurement system, connect measurements to your management strategy, and how to capitalize on the results to improve the performance of individuals.

Organizational Performance Measurement and Management 22m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this Organizational Performance Measurement and Management course, you’ll discover the importance of evaluating organizational performance. You’ll also learn how to choose performance metrics and implement organizational performance measurement systems. In addition, the lessons will go over the link between organizational performance and management, and how your company’s management can benefit from the performance results.

Motivation Begins with Buy-In 13m • 5 Lessons • Intermediate In these lessons on how Motivation Begins with Buy-In, you’ll start off by learning what exactly buy-in is, why getting it is important, and how to embrace possible employee resistance. Then you’ll move on to how you can obtain your employees’ buy-in for your work through a variety of methods. Toward the end, you’ll learn how motivation factors into buy-in, and what you can do to encourage that motivation.

Methods to Motivate Employees 19m • 6 Lessons • Intermediate These lessons on Methods to Motivate Employees will explain how motivation is achieved and how to encourage it in your team. You’ll become familiar with the four types of extrinsic motivation and how to utilize them. You’ll also discover methods for encouraging intrinsic motivation among your teammates, like by challenging and mentoring them. Toward the end, we’ll go over how to identify different types of employees, and how to motivate them.

Identifying Successful Motivation 19m • 6 Lessons • Intermediate In these lessons on Identifying Successful Motivation, you’ll learn techniques for motivating your employees. We’ll look into why employees might be lacking motivation. These lessons will also encourage you to consider your current processes and look for ways to improve them. We’ll also cover metrics for measuring motivation. You’ll also learn strategies for continually motivating employees, and how you and your team can build better working habits for yourselves.

Role Definition for New Managers 22m • 6 Lessons • Intermediate In these lessons for Role Definition for New Managers, we’ll discuss the necessary skills for you to hone within your first few months as a manger. You’ll learn about what it means to be a manager, how best to get to know your team and their roles, and how you can create a good team dynamic. You’ll also learn to foster communication with your team to build your relationships with them, as well as how you can delegate responsibility, and why doing so will benefit both you and your team members.

Establishing Authority and Authenticity for New Managers 16m • 6 Lessons • Intermediate In these lessons for Establishing Authority and Authenticity for New Managers, you’ll learn to establish connections with your team by building off your prior relationships with them. Then, you’ll learn to convey a clear vision to help your teammates put in their best work. After that, you’ll discover how to present integrity, authenticity, and authority, which will help your team members accept you as their manager. You’ll also discover why it’s important to show them your own appreciation.

New Managers and Fostering a Supportive Work Culture 18m • 6 Lessons • Intermediate These lessons on New Managers and Fostering a Supportive Work Culture will explain how to create the optimal work culture. You’ll learn to critically assess your current culture and to work toward the “dream” culture. Then, you’ll see how to set a jointly created long-term vision for establishing that culture. Finally, you’ll discover some practices for motivating teammates, and how you can establish a coaching framework that will improve your team.

Supervisor Roles, Styles, and Duties 15m • 5 Lessons • Intermediate As a new supervisor, it’s important to have a good working knowledge of what your new role is going to involve. In these lessons, we’ll discuss your new place in your organization, with a focus on defining yourself and your duties to your employees.

Supervisors and the Organization 15m • 5 Lessons • Intermediate As a supervisor within your company, you become a focal point. There will be many people you’ll need to interact with in various sectors of your organization, from your own employees to fellow supervisors. But, if you know how to interact with these specific groups of coworkers, you can work to create mutually beneficial relationships that allow you to leverage their skills, to everyone’s benefit.

Supervisors and Workplace Culture 12m • 4 Lessons • Intermediate Being a supervisor means that you have a good deal of power at your company. This power can be used for positive intent. In these lessons, you’ll discover how to create a culture that encourages productivity and creates a cohesive workplace.

The Reason for Performance Reviews 14m • 4 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, you’ll explore the importance of performance management reviews and how to evaluate an employee’s performance. You’ll learn the manager’s role in the review process, and how to encourage employee development through evaluations.

Evaluating Employee Performance 15m • 4 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, you’ll learn about the criteria required for employee performance reviews and the value of writing these reviews. This course will also look at setting goals for managers and employees and explain how to evaluate employee performance by gathering data.

The Review Meeting 17m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course will help you prepare for performance review meetings and ensure the evaluation is successful. You’ll learn about common problems and mistakes managers should avoid, elements for preparing a productive meeting, and ways in which managers and employees can benefit from performance review meetings.

Managing Expertise 13m • 4 Lessons • Intermediate Employees have many levels of experience. As a manager, it’s important you understand what type of experience they have and how to best utilize that experience to create a productive and cohesive work environment. Managing people who have been managers or who have extensive prior experience can be extremely rewarding but doing so isn’t without challenges.

Approaching Experienced Managers 14m • 4 Lessons • Intermediate Approaching a managerial situation where you’re working with very experienced managers (or people who have been managers themselves) can be intimidating. These employees come to the table with a good amount of expertise and don’t want or expect to be treated like a new employee. They understand the work environment, which means they aren’t new to work situations.

Supporting Experienced Managers 16m • 4 Lessons • Intermediate Managers often think that experienced employees don’t need as much support as inexperienced employees. That’s not the case. Experienced employees need support, but in different ways than inexperienced employees.

Planning Goals and Performance 11m • 4 Lessons • Beginner These lessons will address how performance management and goal setting go hand-in-hand. We will also cover the different types of goals, including time goals, process goals, and outcome goals.

Setting and Managing Goals 15m • 5 Lessons • Beginner These lessons will help you discover ways to tie goal setting to performance management. We will also address strategies you can utilize to tie individual goals to team goals, and ultimately, to organizational goals.

Managing Performance 14m • 5 Lessons • Beginner In these lessons, you will discover how to apply all you’ve learned about goal setting into the context of managing employee performance. Here, we will address formal and informal performance evaluations, how to communicate and collaborate on goal setting with your employees, and how to help a team member who may not be meeting their goals

Who are High-Potential Employees? 16m • 5 Lessons • Intermediate This course demonstrates how to identify and assess high potential employees in order to optimize their skills and reach company goals. It covers how to motivate, engage, and retain talented individuals.

Managing High-Potential Employees 15m • 5 Lessons • Intermediate This course explores proven methods of successfully managing high potential employees. It addresses the benefits of professional development opportunities, mentorship programs, goal-setting techniques, and expectation management.

Challenges New Managers Face 14m • 4 Lessons • Intermediate In this module, you will learn how to face the challenges that come with managing others and the strategies you can use to become an effective leader. You will also learn how to assert authority, develop your personal effectiveness in your daily role and how to lead a team effectively.

Essential Skills Needed to Effectively Manage Staff 11m • 4 Lessons • Intermediate These lessons will cover how to manage stakeholders and internal politics. You will gain a better understanding of the role of key stakeholders and how they have an influence within your organization. You will also be introduced to some best practices for motivating your team and managing their performance.

Setting Up a Support Structure 8m • 4 Lessons • Intermediate This module will identify several key elements of a support structure. You will learn how succession planning is both reactive and proactive. You will also learn the importance of delegating work to your team and why micromanagement is a less favorable management style.

Strategic Focus and Management 13m • 3 Lessons • Intermediate This lesson introduces the basic concepts of strategic focus and how management can incorporate these ideas into their daily decision-making processes. The term "strategic" is defined, and the importance of having a strategic plan is explained.

Focus, Goals, and Vision 14m • 4 Lessons • Intermediate We’ll explore the building blocks of an organizational strategic plan. These blocks include how the organization must develop its focus, goals, and vision to achieve a competitive advantage in its industry and to chart a path forward.

From Focus to Practice 9m • 3 Lessons • Intermediate Focus-to-practice is an important step in the success of attaining and maintaining strategic focus in an organization. The front-line employees are usually the ones who have the most impact on meeting the organization’s goals and objectives.

Adapting to Change as a Manager 11m • 3 Lessons • Intermediate These lessons will demonstrate how you can identify the need for change. You will learn how to implement and adapt to change so you can sustain your effectiveness as a manager.

Sustaining Your Adaptability 11m • 3 Lessons • Intermediate This course will address how to remain inquisitive and open to learning new things. These lessons will demonstrate methods for maintaining curiosity and practicing mental exercises, and you’ll discover how to take self-inventory, be prepared to experiment in the workplace, and how to utilize a skills inventory list.

Putting Adaptability into Practice 10m • 3 Lessons • Intermediate These lessons will focus on emotional agility and how to build and manage an adaptive team. You’ll learn the importance of fostering a psychologically safe environment for all employees and best practices for open communication and revising your strategies.

Establishing the Right Coaching Mindset 12m • 3 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course covers how to develop an effective coaching mindset and how to utilize it in coaching your employees from the beginning of their employment, and how to adjust and refine your coaching to maximize employee performance and satisfaction at various intervals throughout their careers. It discusses how coaching can be treated as a formalized initiative and completed at specific and scheduled times, or as an ongoing activity.

Assessing Difficult Employees 6m • 2 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course discusses how to recognize and assess difficult employees, focusing on understanding how such employees can affect both the organization as a whole and other individual employees by their actions. These lessons outline how to identify certain personality types and discuss what managers can do to defuse situations involving particular employee personality traits before they become problematic and require disciplinary action.

Coaching Employees: Approaches to Resolution 13m • 4 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course discusses the analysis and preparation necessary to approach and resolve difficult workplace situations effectively. These lessons examine different ways that improvement can be achieved, make targeted recommendations for coaching, and outline how managers should prepare for potential emotional reactions from employees who are the focus of conflict intervention and coaching resolutions.

Meeting the Coaching Challenge 8m • 3 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, you’ll examine various strategies for recognizing and resolving employee issues through coaching, and for fostering a mutually constructive mindset for you and the employees you coach in the process. These lessons will explore different ways to arrange a coaching session, and how to maintain a positive and productive outlook to ensure the employee finds the session useful, productive, and builds trust.

Coaching Employees: Turning Difficulty into Strength 6m • 3 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course discusses how to convert challenging employee situations into strengths through the right coaching techniques. These lessons outline how to approach and coach destructive employees and turn them into productive employees by emphasizing trust building and respect. You’ll also learn how to adjust your coaching process to different situation, and ensure you have an effective means for follow-up and follow through.

When and How to Coach Team Members 9m • 4 Lessons • Intermediate This course discusses methods for approaching coaching. It introduces workplace coaching and explores how to coach employees of various levels of productivity.

Using the GROW Model 8m • 3 Lessons • Intermediate This course will introduce the GROW model and discuss its use in enhancing your managing style. It discusses how to use the model as a framework when proceeding with workplace issues. It also outlines what to expect when communicating with employees regarding coaching.

Coaching Techniques 12m • 5 Lessons • Intermediate This course covers the various coaching techniques for coaching managers. It explores overcoming common coaching challenges, asking guided questions, using active listening and empathy, discussing further steps, managing accountability, and leading by example.

Creating a High-Performance Work Culture 5m • 2 Lessons • Intermediate This course discusses the techniques and methods for creating a work culture that fosters high performance. It identifies how you can use healthy stress to encourage growth. It also identifies how to use positivity to acknowledge and uplift managers.

Defining Gossip 20m • 8 Lessons • Essential Everyone gossips. It's a simple fact of life. This course will help you understand what gossip is and how to tell if you are participating in gossip. You will learn the effects gossip can have on individuals and organizations as well as why people may gossip.

Managing Gossip 11m • 5 Lessons • Essential It's impossible to avoid gossip. But you can do things to minimize it. By watching this course, will you learn what to do when you are a victim of gossip and what organizations can do to prevent gossip from becoming a problem in the workplace.

Virtual Work and Technology 21m • 6 Lessons • Intermediate There are many different facets of virtual work. In these lessons, we will explore some of the tools you may need to use for successful virtual work, including virtual meetings, work structure, and communication methods. You will also learn some tips for maintaining helpful and open communication with virtual teams.

Using Technology for Virtual Productivity 11m • 4 Lessons • Intermediate While remote work can have varying impacts on team productivity, there are steps you can take to help ensure you stay productive even when working virtually. In these lessons, you will learn about electronic etiquette when scheduling and managing virtual meetings, and how to tackle some of the common challenges virtual workers may face.

Managing Your Virtual Team 6m • 3 Lessons • Intermediate Managing a virtual team can be very different from managing an in-person team. These lessons will highlight some of those differences, and give you tips on how to manage your virtual team effectively. You’ll learn how to define your team’s roles, monitor their progress, recognize their work, and resolve potential conflicts, all of which will help guide your team to success.

Using an Agile Approach in Contract Management 13m • 3 Lessons • Advanced Agile contract management is a flexible alternative to traditional contract management methods that has the potential to improve client relations and maximize contract benefits. This course will cover the basics of agile contracting, as well as the pros and cons of using this approach over traditional contracts.

Negotiating an Agile Contract 7m • 5 Lessons • Advanced Agile contracts allow the supplier and the customer to identify workable milestones, while still leaving room for necessary adjustments. This course will explore how to determine objectives and price, utilize the scrum method, and ensure transparency between parties while negotiating an agile contract.

Types of Agile Contracts 6m • 3 Lessons • Advanced There are multiple ways to establish a successful agile contract between parties. This course identifies the three main types of agile contracts: capped time and materials, target cost, and incremental delivery. We will also explore each of their attributes and explain how to choose the right one for your project.

Strategic Planning Methods 10m • 3 Lessons • Beginner

Society for Human Resource Management (SHRM®)

This module covers the fundamentals of creating a strategic plan and highlights the importance of a research-based strategic plan. It covers the two important tools used to prepare a strategic plan, and it also outlines the various methods that can be used to create a strategic plan.

Measuring Performance: KPIs vs. Metrics 10m • 2 Lessons • Beginner

Society for Human Resource Management (SHRM®)

This module explains how to measure the performance of your strategic plan. It highlights the differences between KPIs and metrics, and challenges you to examine the efficacy of your strategic plan by looking at a variety of factors.

Evaluating Your Strategic Plan 5m • 2 Lessons • Beginner

Society for Human Resource Management (SHRM®)

This module covers how to evaluate your strategic plan by maintaining focus on your plan’s actions and objectives. It also covers strategies that will help you determine when to make necessary changes to your plan.

Essentials of Strategy: Thinking and Planning 39m • 13 Lessons • Intermediate Without a map, it’s hard to reach a destination. Similarly, without a plan to achieve goals, it’s difficult to reach them. Strategic thinking involves considering all the possible outcomes and determining which outcome is ideal for the organization based on market conditions, competition and your organization’s mission, vision and values. Your strategic plan is what follows strategic thinking and specifically lays out, in detail, the steps your organization will take to achieve its goals.

Delegation and Management 24m • 13 Lessons • Intermediate Delegating is an important tool that offers managers great benefits and can grow work groups into effective teams. Having said that, it’s not as easy as you might think. In this course, you’ll learn why delegation is important and when, what and who to delegate to. Finally, this course will teach you how to monitor the progress of your workers; how to avoid obstacles and micromanaging; and ways to review team member performance.

Making Better Decisions 21m • 12 Lessons • Intermediate

Project Management Institute (PMI®)

Making good decisions is the foundation of successful management. There are many different tools you can utilize that can help you make better decisions. In this course, you will learn about different decision-making styles, tools you can use to for better decision-making, and overcoming some of the common barriers to good decision-making.

The Critical Thinking Process 12m • 7 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

Critical thinking is a valuable tool that enables business leaders to use research, facts, and available data to arrive at solutions for their organizations. In this course, you’ll learn more about what critical thinking involves and you’ll assess your own level of critical thinking by walking through a short simulation exercise. Finally, you’ll gain an understanding of the five most important aspects of critical thinking skills and why each of these is required in a business environment

Solving Problems with Critical Thinking 7m • 3 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

When problems are complex and involve multiple issues or concerns, solutions are much more difficult to come by. That is where critical thinking becomes crucial, especially in business settings. Critical thinking is the process by which business leaders, managers, and business owners and their employees find answers to their biggest challenges. In this course, you’ll learn the key aspects of critical thinking, how to make decisions, test possible solutions, and obtain feedback.

Strategic Execution for Managers 25m • 15 Lessons • Intermediate Great organizations run on great strategies. And great strategies require both planning and execution. In this course, you will learn how to create strategies that will get executed, how to manage so that strategies get executed, and how to use great strategies to inspire great performance.

Managing Remote Employees 26m • 14 Lessons • Intermediate Working remotely continues to be a popular trend among employees. But, that can make it more difficult for leaders to manage their teams. With remote work continuing to become more and more popular, managing remote talent is an important skill. This Managing Remote Employees course will show you how to hire remote employees, communicate with them, and then assess how well they are performing.

Management Essentials 1h 13m • 58 Lessons • Intermediate

Businesses and organizations require their managers to coordinate the efforts of their team to accomplish goals. Consequently, the responsibilities that fall on the manager's shoulders tend to be quite taxing. Not only must managers master essential skills such as planning and organizing, but they must do so while using resources efficiently. This online training course covers management topics that include decision-making, leadership, communication, and team building.

Managing Change 1h 15m • 30 Lessons • Intermediate

This online training program covers the process and psychology involved with managing change. Work procedures often become obsolete or simply outdated. As a result, change remains a necessity for most, but also carries the risk of loss, possible discomfort, and confusion. Through this online training course, leaders gain the ability to identify when change becomes needed. Additionally, you will learn how to lead a team through this transition into success.

The Procedures of Successful Managers 4h 50m • 60 Lessons • Intermediate

Managers who develop good leadership procedures tend to move into leadership roles more quickly. The secret to this lies not only in the individual's ability to identify these procedures but also their ability to consistently utilize them over time. Those who master these skills tend to be the most effective leaders. This training course will teach you the most important business skills to know and how to properly use them.

Managers And Leaders 40m • 13 Lessons • Intermediate Many people view the roles of manager and leader as interchangeable. While some managers are in fact leaders, these roles function in different ways. Each role requires a different set of skills in order to be most effective. In this communications skills course, you will learn how Managers have turned into Leaders as well as what some of the differences are between them. Additionally, you'll learn what traits and communication skills are most important for successful leaders.