Soft Skills Training for Employees: Employee Training by KnowledgeCity

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209 courses for 'Soft Skills'

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Understanding Creativity in the Workplace 17m • 7 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

This course on Understanding Creativity in the Workplace explores how your brain supports creative thinking, the benefits of creativity in business, and practical strategies to overcome mental blocks while cultivating a mindset that encourages innovation.

Creative Thinking Techniques and Tools 25m • 9 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course on Creative Thinking Techniques and Tools introduces methods like brainstorming, lateral thinking, SCAMPER, and prototyping to help you generate and refine ideas. You’ll explore practical strategies for creative problem-solving and decision-making to transform your most innovative ideas into real-world solutions.

Applying Creativity in the Workplace 23m • 8 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course on Applying Creativity in the Workplace explores how to cultivate a collaborative and innovative workplace, make creative decisions, and adapt to change using tools like design thinking. You'll learn practical strategies for sustaining creativity and leading your team toward meaningful results.

Critical Problem Solving: Analyzing the Problem 19m • 6 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Critical Problem Solving: Analyzing the Problem, you'll learn to define and analyze problems, discover their root causes, and effectively prioritize them using critical thinking techniques. We’ll highlight how developing a structured problem-solving approach can help you anticipate future challenges and mitigate risks. By the end of this course, you’ll possess the skills to tackle complex challenges with confidence and precision.

Critical Problem Solving: Communicating and Avoiding Bias 20m • 6 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Critical Problem Solving: Communicating and Avoiding Bias course, you'll explore strategies to communicate problems, assemble effective task forces, detect biases, and avoid logical fallacies and data manipulation. We’ll cover how to frame problems as opportunities for growth, engage team members in collaborative solutions, and maintain a focus on data integrity. By the end of this course, you’ll have the tools to make fair, informed decisions that lead to sustainable solutions.

Critical Problem Solving: Solving the Problem 25m • 7 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Critical Problem Solving: Solving the Problem course, you’ll explore various decision-making styles, understand the importance of ethical considerations, and discover how to review the effectiveness of your decisions. We’ll cover how to develop sustainable solutions that address immediate challenges and contribute to organizational growth. By the end of this course, you’ll have the skills to confidently lead your team through complex challenges and drive long-term success.

Understanding Adaptive Management 14m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Understanding Adaptive Management course, you will learn what adaptability is and how you can better respond to change. You’ll also explore the strategies that adaptive managers use to support their teams, as well as different leadership styles that you can use to adapt to your situation. By the end of this course, you’ll be prepared to support your team through change and adjust your leadership style and support accordingly.

Building Adaptability Skills for Managers 14m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Building Adaptability Skills for Managers course, you will learn how to gather data and assess a situation to solve problems, communicate change to your employees, and build resilience and flexibility into your organization. You’ll also explore how to adapt through innovation in your products, processes, or business models. By the end of this course, you’ll be able to evaluate a new situation and lead your team to success.

Implementing Adaptive Management Strategies 12m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

In this course on Implementing Adaptive Management Strategies, you will learn about different kinds of challenges you may encounter and how you can take action to respond to them. You’ll learn the four A’s of adaptive management, the stages of team development, and how to build an adaptive culture in your organization. By the end of this course, you’ll be ready to support your team as they embrace the adaptive mindset.

Group and Team Decisions 16m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Group and Team Decisions, you will learn the art of making effective group and team decisions. You'll explore decision-making traps, understand the effects of groupthink, and come to master the techniques of group brainstorming. By the end of these lessons, you will have a comprehensive understanding of decision-making traps and how to avoid them.

Making Decisions as a Team 13m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Making Decisions as a Team, you will learn to frame problems effectively, enhance team communication, and maintain team engagement in the context of group and team decision-making. Additionally, this course will equip you with the tools to nurture and maintain high levels of team engagement. As you progress through this course, you will gain a holistic understanding of the intricacies surrounding group and team decision-making.

Implementing Team Decisions 15m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Implementing Team Decisions you will learn about the art of implementing and evaluating group decisions within a team context. These lessons will delve into techniques, challenges, and the role of management in decision-making. Master the skills of effective decision implementation, review, and follow-up for enhanced team collaboration.

Challenges in Team Decision Making 18m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Challenges in Team Decision Making, you will acquire the skills to identify and resolve issues in collective decision-making. Over these lessons you’ll learn to comprehend the attributes of inefficient teams, navigate challenges within group dynamics, and manage challenging colleagues in a decision-making setting.

Understanding Resilience and Perseverance in the Workplace 17m • 6 Lessons • Beginner In this course, you will learn the definition and foundations of resilience and perseverance, the factors that create your baseline resilience, and where your capacity for resilience comes from. You will also learn what happens if you neglect to develop these two skills. By the end of this course, you will know how resilience and perseverance can benefit you in the workplace.

Building Resilience and Perseverance in the Workplace 14m • 6 Lessons • Beginner This course will help you understand your current level of resilience and perseverance by applying reflection practices. We’ll help you improve your resilience and perseverance by exploring positive and healthy habits.

Facing Challenges in the Workplace 16m • 6 Lessons • Beginner This course will teach you how to overcome rejection by discussing techniques for maintaining your resilience and perseverance. You will learn to improve resilience in the workplace by examining how perfectionism and uncomfortable situations negatively affect your well-being and identify how stress and resilience are related.

Decision-Making for Leaders 14m • 6 Lessons • Advanced This course will help you understand the skills required for effective decision-making by going over research, critical thinking, problem-solving, and emotional intelligence. We will discuss some common decision-making methods and how to choose the best one for the situation. You will be better able to apply the qualities of a good decision while avoiding a bad decision. A strong leader makes strong decisions that they can stand behind, and we’ll discuss ways you can do this.

Analytical Reasoning for Leaders 16m • 6 Lessons • Advanced Our Analytical Reasoning for Leaders course will help you understand what analytical reasoning is and how it relates to decision-making. We’ll look at different types of analytical reasoning, like trends, cause and effect, and sequences. We’ll discuss how to build your logical reasoning skills, and you’ll learn the difference between intuition and reasoning. We also talk about situations where leaders would use analytical reasoning and when they might not.

Overcoming Challenges to Decision-Making 19m • 7 Lessons • Advanced In this course, we’ll discuss some common decision-making challenges which will help you to identify and overcome them, and we’ll review strategies for making uncomfortable choices. You will learn about different types of bias, and about how to eliminate typical distractions that could prevent you from making an effective decision. You’ll also learn about the Analytical Hierarchy Process (AHP) and how to use it to make difficult decisions more objectively.

Understanding Virtual Collaboration 16m • 6 Lessons • Beginner In this course on Understanding Virtual Collaboration, we’ll cover common safety practices for an online collaborative environment. Together, we’ll explore how collaborative teams work, and we will introduce the five principles of collaboration. We’ll also demonstrate the importance of building trust and rapport with coworkers, which helps you develop the social skills to be a productive team member and build relationships in a virtual space.

Being a Productive Virtual Team Member 10m • 5 Lessons • Beginner After this course on Being a Productive Virtual Team Member, you’ll learn why it’s important to share progress, setbacks, and issues. You’ll be able to collaborate more effectively by practicing self-awareness. We’ll discuss how to keep team members informed by understanding what information is important to share. You’ll be able to overcome obstacles by recognizing issues that come with virtual collaboration.

Practicing Effective Collaboration 10m • 5 Lessons • Beginner While collaborating on a project, it can be tempting to rush into it without using best practices. We can prevent problems in collaboration by being more conscientious. To be a successful collaborator in an online space, you’ll need to know the common practices for this kind of environment.

Understanding Logical Thinking 18m • 6 Lessons • Beginner Logical thinking means using facts, evidence, and logical principles to analyze or make decisions. It’s especially important for problem-solving in the workplace. We want you to be ready for all the information you’ll encounter.

Exploring Inductive and Deductive Reasoning 14m • 6 Lessons • Beginner In these lessons, you’ll learn about common types of inductive reasoning in the workplace, such as generalizations, predictions, statistical syllogisms, arguments from analogies, and causal inferences. You will also learn how to improve your logical thinking skills by using deductive reasoning. We’ll discuss the types of deductive reasoning, including syllogisms, modus ponens, and modus tollens. Let us help you make logical decisions.

Becoming a More Logical Thinker 22m • 7 Lessons • Beginner In business, we often have to make choices under pressure. We can make more effective choices in competitive situations and strategic interactions when we stay rational and consider potential outcomes. It’s also beneficial to understand how to predict the effects of your choices. In this course, we discuss common ways to improve your logical reasoning skills, including activities that directly relate to logic.

Understanding Calculated Risk 15m • 6 Lessons • Intermediate This course will help you manage risk in your company by understanding what makes a risk good or bad. You’ll identify risks facing your company and assess the company’s risk tolerance.

Taking Calculated Risks 16m • 6 Lessons • Intermediate This course will help you take risks as a team and develop a culture that encourages calculated risk-taking. You’ll also learn how to plan for risk by assessing potential benefits and threats and identifying mitigation strategies.

Calculated Risk and Leadership 19m • 6 Lessons • Intermediate This course will help you use risk-taking as a leadership tool. You’ll understand your personal risk tolerance and enjoy a risk-taking culture as you practice rewarding employees, leading by example, and creating a risk assessment framework.

Understanding Workplace Pressure 23m • 8 Lessons • Intermediate Our course, Understanding Workplace Pressure, will help you distinguish between pressure and stress by identifying their sources. You can prepare for potential pressure using action plans and define and solve problems with root-cause analysis.

Handling Workplace Pressure 19m • 7 Lessons • Intermediate Our course, Handling Workplace Pressure, will help you overcome biases through critical thinking. Stay focused by using problem-solving techniques, and learn to prioritize tasks under pressure by using planning tools.

Managing a Team Under Pressure 16m • 7 Lessons • Intermediate Our course, Managing a Team Under Pressure, will help you understand what you can and cannot control using decision-making techniques. We’ll explore how to take charge of a chaotic situation with time-management practices and motivate your team with strong interpersonal skills.

Using Personal Judgment 13m • 5 Lessons • Beginner

Project Management Institute (PMI®)

This course will help you understand what it means to have good judgment and how this relates to decision-making. You’ll improve the way you discern someone’s character through observing habits and communication styles. You’ll explore the six basic components of good judgment.

Making Decisions at Work 11m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

Our course Making Decisions at Work will help you create a process for developing decision-making skills and learn the four decision-making styles.

Improving Judgment and Decision Making 11m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course will help you recognize how emotions influence personal judgment. You’ll prevent faulty reasoning by assessing any biases you may have and create self-awareness to better evaluate your judgments and decisions.

Recognizing Cognitive Biases 21m • 8 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course on Recognizing Cognitive Biases will help you understand the different types of bias that can influence your decision-making. You’ll learn how bias can alter your perception, so you can avoid making errors in judgment by understanding the negative impacts that cognitive biases can have.

Psychological Traps to Decision-Making 17m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course on Psychological Traps to Decision-Making will help you avoid distractions and overcome feelings of guilt and obligation that are often associated with decision-making.

The Psychology of Risk 16m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

This course will help you recognize the difference between perceived and actual risk. You’ll learn to develop a better decision-making process with risk assessment and manage your emotional responses in times of uncertainty.

Introduction to Achievement Orientation 11m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

After this course, you’ll have a more defined understanding of achievement orientation. You’ll be able to discuss how it relates to your workplace goals. You’ll learn to enable your personal and professional development. And you’ll learn to achieve long-term goals by reviewing goal-setting best practices. Let us help you learn to evaluate your skills, make a plan for improvement, and develop professionally.

From Achievement Orientation to Mastery 16m • 6 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, we discuss how a learning mindset ties into achievement orientation and how you can work toward developing new skills and expertise. We also explain how achievement orientation can help raise your professional standards and expectations, evaluate your strengths and weaknesses, and keep yourself motivated. You’ll learn to keep your conduct ethical and your interactions positive. You can cultivate the attitude that will realize your dreams.

Achievement Orientation in Work Culture 12m • 5 Lessons • Beginner This course will help you become emotionally intelligent by exploring methods like empathy, self-awareness, and introspection.

Rewiring Your Brain for Increased Productivity 19m • 6 Lessons • Beginner In this course, you will learn ways to rewire your brain for increased productivity. You will learn how to identify obstacles to your productivity and how a high sense of self-esteem can help you achieve more. You will also learn how to declutter your mind and eliminate procrastination. With a few adjustments to your current work habits and a little extra effort, you can improve your productivity.

Productivity Hacks for Time and Task Management 13m • 5 Lessons • Beginner In this course, you will learn productivity hacks for time and task management. You will learn how to assess and prioritize your tasks in an optimal way for increased productivity. This includes following through and adapting when you encounter obstacles to achieving goals. You will also learn about the MoSCoW Method, a time- and task-management strategy that can help reshape your priorities.

Physical Hacks and Mindfulness to Boost Productivity 14m • 5 Lessons • Beginner In this course, you will learn some physical hacks and mindfulness techniques to boost your productivity. You will learn about the different ways to train your body and mind to be more productive. This includes how to take care of your body—whether that means good sleep, a healthy diet, or an appropriate amount of exercise. You will also learn how to make your physical and digital workspaces more conducive to productivity by keeping them organized.

Logic and Reasoning Fundamentals 10m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, Logic and Reasoning Fundamentals, you will learn the steps of using logical reasoning to create an argument. These skills can be improved in many ways, like asking questions and noticing patterns. You will also learn how to evaluate arguments using logic. Bad arguments are weak, invalid, and unsound. By the end of this course, you will have the knowledge to create better arguments and make more informed decisions.

The Three Types of Logical Reasoning 10m • 5 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, The Three Types of Logical Reasoning, you will learn about inductive, deductive, and abductive reasoning. You will also learn when to use each type of reasoning to solve problems in the workplace. By the end of this course, you will have the knowledge to find better conclusions and make informed decisions.

Logical Fallacies 14m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course, Logical Fallacies, you will learn about the different types of fallacies people use in their arguments. This includes informal fallacies, such as the red herring and the slippery slope. It also includes formal fallacies, including affirming the consequent and denying the antecedent. You will also learn how to avoid logical fallacies by considering all of the evidence and putting aside your personal preferences.

Personality and the Myers-Briggs Type Indicator 13m • 5 Lessons • Intermediate In these lessons, we’ll discuss the history and impact of the Myers-Briggs Type Indicator. You’ll learn what personality type theory is and how to apply the different personality preferences in the workplace. We’ll set the foundation for you to use the Myers-Briggs Type Indicator to assess your own strengths and weaknesses.

Myers-Briggs Personality Preferences 17m • 7 Lessons • Intermediate Do you wonder about the ways we can describe our individual preferences? Are you curious about why your employees or co-workers have different ways of doing tasks than you? In these lessons on Myers-Briggs Type Indicator Personality Preferences, we’ll introduce you to the personality preferences and types that you’re likely to come across at work.

Professional Uses of the Myers-Briggs Type Indicator 13m • 5 Lessons • Intermediate In these lessons, you’ll learn how to use personality types to your advantage with Professional Uses of the Myers-Briggs Type Indicator. This course will help you use one of the most popular personality tests to explore your career potential and inspire professional development for yourself or your employees.

Defining and Understanding Reskilling and Upskilling 14m • 6 Lessons • Beginner

Project Management Institute (PMI®)

This course will help you make strategic choices toward employee skill development with upskilling and reskilling. You’ll be able to use these approaches to create a more flexible workforce. We’ll help you decide which skill sets to develop by exploring skills gaps within your organization, giving you the tools you need for success.

Build a Culture of Learning 9m • 5 Lessons • Beginner

Project Management Institute (PMI®)

This course will help you encourage upskilling and reskilling by making learning central to your workplace culture. You’ll be able to build a resilient workforce with change agility, to challenge your employees, and to present feedback in a positive, constructive way.

Growth and Maintenance of Learning Culture 10m • 5 Lessons • Beginner

Project Management Institute (PMI®)

This course will help you promote reskilling and upskilling with an action plan. You’ll be a more effective guide as you build your awareness of different learning styles and needs, and you’ll use employee feedback as a tool for improvement.

Prioritization and Time Management at Work 19m • 6 Lessons • Beginner In this course on Prioritization and Time Management at Work, you’ll learn ways to prioritize your tasks based on common factors—and by using the Eisenhower Matrix. These factors may include deadlines, accountability, and goals. You’ll also learn how to avoid procrastination and eliminate distractions by remembering your goals, breaking up your work, and creating a focused environment. Ultimately, you’ll gain the knowledge to efficiently schedule your time and increase your productivity.

Defying Distractions at Work 15m • 5 Lessons • Beginner In this course, you’ll learn how to reduce or block out temptations at work using different techniques. This includes everything from having an organized workspace to setting boundaries with your coworkers. You’ll also learn how to use technology to improve your focus rather than let it distract you. By the end of this course, you’ll have the tools and strategies to be more focused and productive.

Staying Focused at Work 16m • 5 Lessons • Beginner In this course on Staying Focused at Work, you will learn skills to help you stay focused despite having a big workload, fatigue, or distracting coworkers. These include how to pivot between tasks while multitasking and tips for when you have low energy. You’ll also learn how to say no to others when you have more pressing tasks to complete. By the end of this course, you’ll have the knowledge to eliminate distractions and remain productive at work.

How to Be Assertive and Likable 13m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course, How to Be Assertive and Likable, you will learn tips to help you confidently express your opinions. This involves strategies like practicing discussing smaller topics with people you’re comfortable with. You will also learn to be considerate of others by practicing empathy, acknowledging their feelings and thoughts, and providing necessary support. After completing this course, you will have the skills to improve your interactions with others.

Tips for Being Assertive but Likable 11m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course, Tips for Being Assertive but Likable, you will learn how to be confident and calm without being aggressive, paying attention to your body language and tone of voice. You will also practice using “I” statements and learn the importance of answering “no”. By the end of this course, you will have the skills to be more assertive at work without sacrificing being likable.

The Challenges of Being Assertive and Likable 12m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course, The Challenge of Being Assertive and Likable, you will learn how to create a healthy balance between assertive and likable behaviors. Being too likable can involve being overly apologetic, causing others to view you as a pushover. You will also learn how to avoid being aggressive by practicing things like staying calm and agreeing to disagree.By the end of this course, you will have the skills to be mindful of how your behaviors impact your image and your interactions with others

The Role of Empathy in Workplace Diversity, Equity, and Inclusion 11m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course on The Role of Empathy in Workplace Diversity, we will define and explain empathy so that you can be better prepared to use it correctly in the workplace. We will also discuss the difference between empathy and sympathy to help you encourage deep connections with others. By the end of this course, you will understand how empathy can support workplace equity and give workers the assurance that their needs will be recognized and met.

Overcoming Challenges to Empathy and Inclusion in the Workplace 12m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Today, many people and companies celebrate having more diversity in the workplace, which is a major step toward inclusion. The next step can be to integrate more inclusion by using empathy in the workplace. Empathy is a powerful skill that contributes to a workplace culture where everyone can feel they belong. But what are some of the challenges to being empathetic at work? And how can you overcome them to create a culture of empathy and inclusivity?

Encouraging Empathy and Inclusion in the Workplace 10m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Building an inclusive workplace doesn’t happen overnight, but organizational change can be encouraged by the actions of just one person. Demonstrating empathy can help guide people on how to interact with you and inspire others to have an empathetic communication style at work. But how can you improve your communication skills to foster a more inclusive and empathetic workplace? What interpersonal skills can help you overcome differences and build better workplace relationships?

Remote Time Management and Productivity 15m • 5 Lessons • Beginner In this Remote Time Management and Productivity course, you will learn how to manage your time efficiently so that you can complete your work effectively as a remote employee, contractor, or consultant. This involves strategies such as self-regulating and prioritizing tasks. You will also learn the downfalls of multitasking, as well as more productive ways to manage multiple tasks. By the end of this course, you will have the skills to manage your time better and improve your productivity.

Time Management and Productivity Tools for Remote Teams 13m • 5 Lessons • Beginner In this Time Management and Productivity Tools for Remote Teams course, you will learn about various tools that can help you manage your time and collaborate with your team. This includes platforms like Microsoft, Google, and Zoom, plus tools like team calendars and agendas. You will also learn about remote-meeting features like screen-sharing, breakout rooms, and virtual whiteboards. By the end of this lesson, you will have the information to decide what is best for your team’s needs.

Challenges of Remote Time Management and Productivity 14m • 5 Lessons • Beginner In this Challenges of Remote Time Management and Productivity course, you will learn how to overcome the challenges of working remotely. There are tools that can help improve communication and collaboration across time zones. You can also adopt skills to be more accountable for your work. Plus, you will learn how to recognize and prevent burnout and isolation. By the end of this course, you will have the knowledge and skills to conquer these challenges—and to be highly productive at work.

Defining Time and Task Organization 17m • 6 Lessons • Beginner In this course on Defining Time and Task Organization, you’ll learn the difference between time management and schedule management—and how to schedule various types of tasks. Plus, we’ll teach you how to account for common time constraints, like deadlines and emergencies. You’ll also learn how to define your priorities and develop the discipline to complete your tasks. There are many things to consider when choosing your priorities, including your career goals and your personal goals.

Time and Task Organization Strategies 11m • 5 Lessons • Beginner In this course on Time and Task Organization Strategies, you’ll learn three methods for organizing your work. The Pareto Principle and the 1-3-5 Technique can help you prioritize your tasks by importance and difficulty. The Pomodoro Technique can improve your focus and productivity. Ultimately, these strategies can help improve your overall productivity. By the end of this course, you’ll have the knowledge to experiment with these methods and see what works best for you.

Avoiding Time Sinks 13m • 5 Lessons • Beginner In this course on Avoiding Time Sinks, you’ll learn strategies for recognizing and preventing common time sinks. This includes skills like holding yourself accountable and setting boundaries with coworkers. You’ll also learn how multitasking decreases productivity and how meetings waste time. There are steps you can take to eliminate these time sinks. By the end of this course, you’ll know how to be more productive and focused at work.

Team Communication in Organizations 12m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course on Team Communication in Organizations, you will learn about different practices that team members can use to ensure they communicate effectively. You will also learn about the benefits of effective communication, including employee engagement and reduced conflict. By the end of this course, you will be able to use these skills to improve your organizational culture.

Facilitating Communication Between Teammates 14m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course on Facilitating Communication Between Teammates, you will learn how to develop team goals and ensure that everyone understands their roles and responsibilities. This involves setting objectives and clarifying processes using tools like flow charts to help visualize the work process. By the end of this course, you’ll be able to apply these skills to better communicate with your team.

Overcoming Communication Barriers Among Teams 14m • 5 Lessons • Beginner

Project Management Institute (PMI®)

In this course on Overcoming Communication Barriers Among Teams, you’ll understand common barriers in the workplace and learn to bridge communication gaps between team members. You’ll also learn about groupthink and how to dispel it by encouraging open discussion. By the end of this course, you will have the skills to identify potential team challenges and ensure your team continues to grow through positive interactions.

Defining Diplomacy and Tact 13m • 5 Lessons • Advanced In these lessons on Defining Diplomacy and Tact, you will discover what diplomacy and tact mean and why they are important. You’ll learn the benefits of using diplomacy and tact—and how you can recognize them in the workplace. These skills will help you manage your employees, understand their perspectives, and cultivate productive relationships with them. You’ll also see a specific example of diplomacy and tact in action so that you know what it looks like.

Tools for Communicating with Diplomacy and Tact 15m • 5 Lessons • Advanced Using diplomacy and tact takes practice and plenty of skill-building. It is necessary to assemble the building blocks for diplomacy and tact before putting both into practice. Those skills include listening to others and conflict management. In these lessons on Tools for Communicating with Diplomacy and Tact, you will discover how diplomacy and tact involve using these skills.

Diplomacy and Tact in Practice 13m • 5 Lessons • Advanced In these lessons on Diplomacy and Tact in Practice, you will discover how to establish rapport and how to speak confidently in difficult situations—and with difficult people. You will also learn how to avoid additional conflicts by being confident in tricky scenarios, and how to use emotional controls to set the right tone for your team.

Basics of Persuasion 13m • 5 Lessons • Intermediate In these lessons on the Basics of Persuasion, you will learn how using the key elements of persuasion will enable you to convince your audience. You’ll learn to recognize and evoke emotion, use nonverbal communication, and you’ll learn how you can build relationships with your audience through trust.

Key Elements to Persuasion 14m • 6 Lessons • Intermediate In these lessons on the Key Elements to Persuasion, you will learn how to use your credibility, logic, emotional awareness, and timeliness to effectively persuade your audience. These four elements of persuasive speech help you appeal to your audience in a way that increases your likelihood of bringing them to your side. We’ll look at how these methods are effective in a business environment.

Persuading an Audience 13m • 6 Lessons • Intermediate In these lessons on techniques for Persuading an Audience, we’ll look at how you can best get your audience on your side. You’ll see why it’s important to understand your audience, how you can get their attention, and how you can best be prepared to answer their questions. You’ll also learn about what makes a call to action effective.

The Role of the Editor or Proofreader 13m • 5 Lessons • Beginner Editing and proofreading are essential to the writing process. Both skills have their particular elements, and they are both a must in guaranteeing a successful written document. Just as we make an impression by the way we dress, our writing makes a similar impression to the reader who receives it.

Editing Fundamentals 21m • 6 Lessons • Beginner When the writing is done, the next step is to edit the document for errors in spelling, grammar and punctuation, syntax, formatting, style, and tone. Even an experienced writer can use the extra pair of eyes when they’ve gotten too close to their project to see the minor errors that are quick and easy for someone else to catch. Because grammar and styles come with set rules, it’s easier to make corrections without worrying the writer will feel defensive.

Essential Polishing and Proofreading Considerations 16m • 6 Lessons • Beginner Accuracy is essential for the writer, editor, and proofreader. But achieving that doesn’t mean having to do so without any help. In fact, it would be an extraordinary achievement to memorize every grammar, punctuation, and style rule. There is no shame in seeking assistance in dealing with the written word, and research can be especially important if you need to edit a persuasive piece.

The Responsibility Mindset 16m • 6 Lessons • Intermediate In this course on The Responsibility Mindset, we will define what the responsibility mindset is and evaluate why it is important for success. We will also discuss the common traits associated with responsible individuals, such as effective communication and boundary setting. By equipping yourself with the knowledge and tools you need to practice responsibility daily, you are more likely to avoid habits that can inhibit responsibility, such as blaming others, complaining, and procrastinating.

The Accountability Perspective 17m • 7 Lessons • Intermediate In this course on The Accountability Perspective, we will define accountability and explore ways you can practice personal accountability. We will explain the differences between personal responsibility and personal accountability. You will learn the importance of setting up an accountability system, practicing accountability daily, and identifying individuals who encourage personal accountability.

Personal Responsibility and Accountability in a Virtual World 14m • 6 Lessons • Intermediate In this course, you will learn about some of the challenges of working remotely and common methods you can use to overcome them such as staying on task, committing to projects, and separating your work and personal life. You will also learn how to establish trust and reliability in a remote environment by setting expectations and a communication strategy with your coworkers.

Skill Types and Career Development 21m • 7 Lessons • Beginner In this course on Skill Types and Career Development, you’ll learn to identify skills for the career you want by learning the difference between hard, soft, and technical skills. And we’ll help you make the most of the skills you have by identifying what skills are job specific and which are transferable.

Soft Skills and Career Development 19m • 7 Lessons • Beginner In this course on Soft Skills and Career Development, you’ll learn to manage social interactions and relationships in the workplace by learning interpersonal skills like social intelligence. And we’ll help you identify soft skills you can cultivate by learning how to practice soft skills in the workplace and through training opportunities.

Hard Skills and Career Development 15m • 6 Lessons • Beginner In this course on Hard Skills and Career Development, you’ll learn to identify hard skills you have or may need in your career by learning what hard skills are and how they are acquired. And we’ll help you evaluate and improve your hard skills by learning about levels of hard skills and the options for building on the skills you have.

Technical Skills and Career Development 14m • 6 Lessons • Beginner In this course on Technical Skills and Career Development, you’ll learn to determine the technical skills you need in your career by learning what technical skills are and how they are acquired. And we’ll help you evaluate and improve your technical skills by learning how to stay up to date on the latest technology through professional development.

The DISC Assessment and Career Development 19m • 7 Lessons • Intermediate These lessons will examine the psychology of personality and how it relates to organizational culture. Learn why companies use personality assessments and understand what information the DISC assessment provides. We’ll help you understand the ways personality impacts an individual’s career.

DISC Behavior Styles 20m • 7 Lessons • Intermediate These lessons look at how the DISC personality assessment came into being and the ways it’s been developed over the years. Learn about the different personality types that you might see when you receive your DISC results. These lessons will also look at the different approaches to behavior and communication each personality type prefers.

Uses of DISC Personality Assessment 19m • 8 Lessons • Intermediate This course explores using how to include the DISC personality assessment in your hiring process, team interactions, and leadership development. You will learn to use it in combination with other leading personality assessments, so you can get a more complete idea of how someone tends to interact with their environment. We’ll also cover the risks of basing major decisions on personality assessments alone.

Diversity and Inclusive Language 26m • 7 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Diversity and Inclusive Language, you’ll learn how linguistic and cultural diversity appear in the workplace. You’ll be able to define the concept of inclusive language and understand why it’s important to use. We will also discuss how you can be more inclusive in conversations and in formal settings.

Inclusive Language and Forms of Diversity 35m • 9 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on inclusive language and forms of diversity, you’ll learn about inclusive language and how to speak respectfully about multiple kinds of diversity. You’ll learn how to identify examples of non-inclusive language, as well as the role that inclusive language plays in fostering respect and encouragement of diversity.

Cultivating Linguistic Awareness 15m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you will learn how to cultivate linguistic awareness in order to avoid potentially biased, non-inclusive language. We will also discuss practices that can help you in building better work relationships. You will understand how name pronunciation, nicknames, pronoun use, gendered language, and humor all contribute to respectful treatment of others.

How Technology Has Changed Workplace Communication 14m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on How Technology Has Changed Workplace Communication, you’ll see how modern technology has completely transformed how we communicate in the workplace. You’ll come to appreciate the incredible speed, efficiency, and global reach that these technologies provide individuals and organizations.

Using Workplace Communication Technology 11m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Using Workplace Technology, you’ll learn about the ins and outs of video chatting and how to use whiteboarding and webinars to better collaborate. You’ll also discover the benefits of remote work, such as saving money and billable time. By the end of this course, you’ll know how to use technology to overcome potential communication barriers.

Disadvantages of Communication Technology 15m • 5 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Disadvantages of Communication Technology, you’ll learn about the potential drawbacks of workplace communications technologies and how to avoid them. You’ll learn that technology can sometimes cause information overload. This course will help you prevent yourself from getting distracted, while staying accountable and on-task. We will discuss how you can avoid creating misunderstandings when you communicate with others remotely.

Getting and Staying Motivated 11m • 5 Lessons • Essential In this Getting and Staying Motivated course, you will discover how to cultivate a mind-set that helps establish strong motivation. You will also learn what motivation and achievement are and the place in your mind they often originate. After you understand these concepts, this course will explore methods to increase your drive, so you can achieve your goals using self-discipline.

Realistic Achievement 11m • 5 Lessons • Essential In this course on Realistic Achievement, you will learn how to create goals for yourself that can be realistically achieved. You will also learn the difference between short- and long-term goals and the best way for you to plan for each type. These lessons outline some ways you can celebrate both the large and small wins in your life.

Long-Term Motivation and Achievement 12m • 5 Lessons • Essential In this course on Long-Term Motivation and Achievement, you will discover how to get and stay motivated over a long period of time. This course discusses how self-discipline can help you maintain your motivation and help you improve your resilience so you can overcome adversity. You will also explore the meaning of self-worth and how it isn’t based on title, salary, or other achievements.

Job Search Basics 13m • 5 Lessons • Beginner This course will help you navigate the changing world of job hunting by helping you gain awareness of the latest hiring trends. You’ll learn how to recognize the many challenges of job seeking, define what you want in a position, and research potential employers. We’ll discuss ways to become a competitive candidate and expand the work opportunities available to you. You’ll be able to set a clear goal to find a job, look for a job that fits your needs, and apply to available positions.

Pursuing the Right Job for You 23m • 7 Lessons • Beginner After taking our course, Pursuing the Right Job for You, you’ll be able to find work that engages you and maximizes your skills. You’ll also learn how to pursue work that fits in with your life and identify jobs with a healthy work-life balance. These lessons will guide you to making career choices that can bring out your strongest qualities. It’s important to know the difference between a good job and a good job for you.

Where Job Searches Go Wrong 16m • 5 Lessons • Beginner With our course, Where Job Searches Go Wrong, you’ll learn to evaluate how much you prioritize compensation and examine the risks of overvaluing money. As you look for your dream job, you’ll be able to balance the pursuit of passion with reality. You’ll also learn the difference between good stress and bad stress and how stress can benefit you.

How to Prepare for Your Dream Job 12m • 5 Lessons • Beginner With our course, How to Prepare for Your Dream Job, you’ll learn how to expand the opportunities available to you by networking with established professionals. We’ll also discuss the benefits of continuing your education and earning certifications, licenses, and micro-credentials. This course will help you learn how to add value to your resume and stand out from other candidates.

Turning a Dream Job into a Dream Career 13m • 5 Lessons • Beginner Once you’ve earned your dream job, it’s time to make it into a career, which requires making moves to secure your place in an industry. Our course, Turning a Dream Job into a Dream Career will help you stand out as a motivated, creative, and well-connected individual. In this course, you’ll learn about the maintenance that goes into nurturing your professional network. We’ll teach you ways to become known as a proactive and autonomous employee by taking the initiative.

Empathy in the Workplace—What Does it Look Like? 14m • 4 Lessons • Intermediate

Project Management Institute (PMI®)

In this Empathy in the Workplace—What Does it Look Like? course, you will learn about the different types of empathy and their advantages and disadvantages. You will also learn about the role of empathy in the workplace and how incorporating empathy into your interactions can improve teamwork and increase productivity. At the end of this course, you will know how to use empathy to improve communication, relate to others, and better understand your employees.

Interpersonal Skills and Empathy 18m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Interpersonal Skills and Empathy course, you will learn the skills needed for effective communication in the workplace. Effective communication requires tact, non-verbal cues, and active listening. You will also learn about other interpersonal skills like creating credibility, negotiating your needs, and establishing connections through rapport and small talk. By the end of this course, you will be able to have more productive interactions with others using interpersonal, negotiation, an

Benefits and Challenges of Empathy 11m • 4 Lessons • Intermediate

Project Management Institute (PMI®)

In this Benefits and Challenges of Empathy course, we’ll examine some of the advantages of fostering empathy in the workplace and the challenges that come with it. We will discuss how empathy can improve communication and connection, making you a better leader and team member, and how sympathy can be counterproductive. This course will also cover how personal biases around protected characteristics like race, gender, and religion can affect empathy. At the end of this course, you’ll better under

Listening, Observing, and Communicating with Empathy 10m • 4 Lessons • Intermediate

Project Management Institute (PMI®)

In this course on Listening, Observing, and Communicating with Empathy, we’ll examine how to listen and respond with empathy. This includes topics like attentiveness, body language, and trust. We will also discuss emotional intelligence and how it can help you develop self-awareness, influence others, and achieve your goals. At the end of this course, you will better understand how to use empathy in your personal and professional life.

Defining Empathy 19m • 6 Lessons • Beginner

Project Management Institute (PMI®)

In these lessons on Defining Empathy, you’ll learn how empathy has a profound impact on leadership and relationships. Strong leaders develop skills that allow them to make honest connections with their team so they can inspire and motivate them to success, and empathy is a key component to achieving this connection. Mastering these skills and abilities will provide you with the ability to respond to others when they’re in distress.

Improving Your Level of Empathy 25m • 7 Lessons • Beginner

Project Management Institute (PMI®)

These lessons on Improving Your Level of Empathy discuss realistic and helpful suggestions that can be implemented daily, such as reading. Using these methods will improve your empathetic skills in a fun and enjoyable manner. These techniques will also provide you with the tools you need to effectively communicate with diverse groups of people.

Developing Empathy at Work 22m • 6 Lessons • Beginner

Project Management Institute (PMI®)

These lessons on Developing Empathy at Work will give you skills for using empathy in a professional setting. Devoting time and attention to others is beneficial to your team and organization and can be done through active listening. Evaluating your communication style can help you better respond to your coworkers. Responding in a timely manner to their concerns will show them that you respect them and their time.

First Impressions, Self-Image, and Confidence 19m • 7 Lessons • Beginner This course on First Impressions, Self-Image, and Confidence teaches you the significance of a first impression. You will learn how your self-image influences other people’s perception of you. After taking this course, you’ll be able to appear confident when meeting others for the first time.

Preparing to Make a First Impression 13m • 6 Lessons • Beginner This course on Preparing to Make a First Impression will show you ways to assess a social situation so you know how to behave appropriately. You’ll learn how to conduct background research before meeting new people, as well as how to manage your appearance and apply socially intelligent techniques for making a lasting impression.

Useful Tips for Making a Great First Impression 12m • 6 Lessons • Beginner This course on Useful Tips for Making a Great First Impression will introduce you to key concepts for striking confidence that engages others. You will learn what makes for a great listener—one who invites people to share fresh ideas. We’ll also help you master the art of following up with someone after you’ve made a first impression.

Introducing Effective Listening 19m • 8 Lessons • Beginner In these lessons on Introducing Effective Listening, you will discover what effective listening is and why it’s important in a workplace setting. You will learn how it’s used in everyday situations and how effective listening means being attentive, responsive, active, and engaged. When understood completely, effective listening enhances the way we connect to the world.

Becoming an Effective Listener 21m • 9 Lessons • Beginner In these lessons on Becoming an Effective Listener, you will learn that effective listening is more than just hearing words. It’s an opportunity to be engaged and interact in a conversation by gathering information through verbal and nonverbal means. It’s also a way for us to connect, continuously learn from others, and be aware of how our interactions impact those around us and ourselves.

Essential Skills for Effective Listening 20m • 8 Lessons • Beginner In these lessons on Essential Skills for Effective Listening, you’ll learn specific skills related to being an effective listener and how to implement them. You’ll learn how to show interest, be focused, pay attention to words, evaluate and analyze details, avoid interruptions, recall information, and reflect upon what you’ve heard. You can use what you learn from listening to make informed decisions, problem solve, and build relationships.

Effective Listening in Professional Situations 16m • 7 Lessons • Beginner In these lessons on Effective Listening in Professional Situations, you’ll learn how to apply effective listening in professional situations, including how to be an effective listener in various professional roles, such as team member, team leader, supervisor, or manager. You’ll also examine best listening practices for meetings and virtual settings.

Making the Transition from Manager to Leader 25m • 7 Lessons • Intermediate In these lessons on Making the Transition from Manager to Leader, you will discover the differences between management and leadership, key leadership traits, why some people fail to become leaders, the benefits gained from being a leader, and how you can practice transformational leadership to gain organizational power.

Essential Leadership Roles 18m • 7 Lessons • Intermediate In these lessons on Essential Leadership Roles, you will discover how to be transparent when dealing with others, how to set strategies and agendas for your team, how to become a generalist by integrating multiple competencies, and how to communicate clearly to your coworkers.

Becoming an Impactful Leader 19m • 7 Lessons • Intermediate In these lessons on Becoming an Impactful Leader, you will discover how to gain self-awareness, uncover your organization’s culture, set aspirations and work toward them, gain influence over people, and make a sustainable impact as a leader, especially toward your team.

Social and Professional Behavior 18m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Social and Professional Behavior, you will learn how to adapt your behavior to best suit your environment. You will explore the different types of social behavior and the various aspects of professional behavior. You’ll also learn about workplace expectations, appropriate workplace conduct, and the process of professional socialization. By the end of this course, you’ll have the knowledge you’ll need to enact positive behaviors in any situation.

Professional Behavior and Competence 20m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Professional Behavior and Competence, you’ll learn to identify and distinguish between professional and unprofessional behaviors in the workplace. You’ll explore how problematic behaviors in the workplace can create a hostile culture and disrupt workflow, and you’ll also learn about the repercussions for unprofessional behavior. You’ll also learn about both conscious and unconscious professional competence. By the end of this course, you’ll understand which behaviors to practic

Standards, Professional Behavior, and Community 20m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Standards, Professional Behavior, and Community, you’ll explore the differences between conduct, ethics, and etiquette in professional settings. You’ll learn how governing bodies such as professional associations contribute to workplace standards. You’ll also discover how your professionalism affects your relationship with your employer. By the end of this course, you’ll have a better understanding of how appropriate behavior can aid your professional socialization, your workpl

Cognitive Flexibility and Decision-Making 17m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Cognitive Flexibility and Decision-Making, you will uncover what cognitive flexibility is and how it can be applied during the decision-making process. You will also learn the benefits of creativity, adaptability, and mental agility in business. These lessons will review traits of cognitively flexible leaders, how to avoid mental rigidity, and forming strategies to create, improve, and maximize cognitive flexibility.

Cognitive Flexibility and Leadership 18m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Cognitive Flexibility and Leadership, you will uncover key characteristics of great leaders, including how to avoid being overly certain that people or circumstances will always behave the same way. You’ll also learn the value of building united teams, respecting diverse perspectives, and fostering openness in business strategy. These tools will assist in building an organization that is adaptable, agile, and effective in creating true transformation.

Developing Cognitive Flexibility 17m • 6 Lessons • Intermediate

Society for Human Resource Management (SHRM®)

In this course on Developing Cognitive Flexibility, you will discover practical tips to put cognitive flexibility into action. The techniques discussed include the importance of creating a backup plan, avoiding overreacting to problems, and practicing flexibility in daily life situations. You will also explore other techniques such as reading, meditation, and making small changes to your daily life that can help you reach your goals.

Allies, Mentors, and the Workplace 13m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Allies, Mentors, and the Workplace, you’ll learn what duties come with being an ally or mentor and understand how to utilize allyship and mentorship within the workplace, how to operationalize your understanding of allies and mentors, and recognize the similarities and distinctions between the two roles. Toward the end of these lessons, you’ll also learn how you can create a positive workplace culture in your capacity as an ally or mentor.

Becoming an Effective Workplace Ally 10m • 5 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Becoming an Effective Workplace Ally, you’ll discover how to use allies and mentors to promote equity and inclusion, understand the demographics that need allies the most, and what kind of support they may want. In addition, you’ll go over how to advocate through your team by increasing inclusive environments, establishing transparent communication, and recognizing your team members’ hard work. Toward the end, you’ll learn some best practices for serving as an ally.

Becoming an Effective Workplace Mentor 17m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Becoming an Effective Workplace Mentor, you’ll recognize how mentors help mentees develop and clarify professional goals. You’ll identify various types of mentorship programs to discover the best method of mentoring that fits your employees’ development needs and how your company can help foster and develop supportive workplace relationships. These lessons will explain how you can share expertise, lead by example, and create professional development plans.

Recognizing Leadership and Leadership Culture 14m • 5 Lessons • Advanced

Project Management Institute (PMI®)

In this Recognizing Leadership and Leadership Culture course, you will learn the meaning of leadership and the integral role it plays in motivating and guiding people personally and professionally. By identifying core leadership values displayed by influential leaders, you will discover key leadership styles that are pivotal when communicating with followers and future leaders. Recognizing your leadership styles and utilizing them based on specific situations can help you develop as an influenti

Developing Leaders 13m • 6 Lessons • Advanced

Project Management Institute (PMI®)

In this Developing Leaders course, you will discover how your attitude and personality impact your effectiveness as a leader. You’ll also learn to identify and overcome blind spots caused by biases and misguided power structures. We’ll also address how preconceived notions, prejudices, and unsubstantiated ideas can create a divisive culture that lacks unity.

Building Relationships as a Leader 12m • 6 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Building Relationships as a Leader course, you will learn how communication can help you build and maintain productive relationships. You’ll also discover the importance of ethical and moral leadership, and how change affects a leader’s vision when communicating with followers. This course will also discuss best practices that can impact a leader’s ability to identify and train future leaders.

Defining Cross-Cultural Communication 14m • 6 Lessons • Intermediate

Project Management Institute (PMI®)

In these lessons on Defining Cross-Cultural Communication, you will discover what culture is, how it affects our human interaction, and how underlying cultural values can influence behaviors as well as how you can interpret and respond to them.

Facilitating Cross-Cultural Communication 18m • 7 Lessons • Intermediate

Project Management Institute (PMI®)

In these lessons on Facilitating Cross-Cultural Communication, you will learn how to identify barriers and challenges in cross-cultural communication, become aware of the underlying values that drive behavior, and develop the mind-set and perspective that will help you navigate and minimize those challenges to be more effective.

Communication Style and Cross-Cultural Situations 19m • 8 Lessons • Intermediate

Project Management Institute (PMI®)

In these lessons on Communication Style and Cross-Cultural Situations, you will learn how to alternate between high- and low-context communication styles, adjust behavior according to predominant values or protocols, and gain insight into how to engage people in different cultures through different means of communication.

Benefits of Time Management and Prioritizing 16m • 7 Lessons • Beginner

Project Management Institute (PMI®)

In this course on the Benefits of Time Management and Prioritizing, you will learn about proper prioritization and budgeting of time and how it can have a positive impact upon your productivity. You’ll also be able to define productivity and recognize the improper use of prioritizing and the negative effects of not keeping track of time.

Time Management, Prioritization, and Productivity 16m • 6 Lessons • Beginner

Project Management Institute (PMI®)

In this course on Time Management, Prioritization, and Productivity, you’ll learn about various techniques and technologies you can use to become a better manager of your time. You’ll discover how to assign the proper priority to each task, and make yourself more productive. We’ll also explore the benefits and disadvantages of multitasking and how focusing on one task at a time can help you become more productive at work and beyond.

Creating a Time-Friendly, Productive Environment 12m • 6 Lessons • Beginner

Project Management Institute (PMI®)

In this course, Creating a Time-Friendly, Productive Environment, you will discover the impact that your home, office, and other environments have on your efforts to effectively manage your time and prioritize your tasks. We’ll discuss how you can create the right place and environment to make yourself more productive and effective wherever you are.

Prioritizing and Managing Time in Communication 20m • 8 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you will learn strategies for maximizing time management in your personal and professional life. We will explore how effective communication can lead to better relationships, problem solving, conflict management, and productivity. You will know how and when to initiate contact and respond to messages. We will also discuss how you can improve your communication through different channels like phone conversations, emails, and face-to-face.

Time-Management and Productivity-Oriented Practices 15m • 7 Lessons • Beginner

Project Management Institute (PMI®)

In this course on Time-Management and Productivity-Oriented Practices, we will discuss techniques and strategies you can use to make yourself more productive and efficient. You will learn how to minimize distractions, use calendars and planners, and improve your notetaking skills. This course will also teach you how to draft an effective plan and revise that plan when necessary. You will also explore a few techniques for creating lists and minimizing distractions.

The Value of a Learning Mindset 12m • 4 Lessons • Beginner In this course on The Value of a Learning Mindset, you’ll discover the value of learning and how cultivating a learning mindset can benefit you both professionally and personally. You’ll also explore how you can become a lifelong learner and the potential benefits that can accompany it.

Learning Mindset and Motivation 14m • 5 Lessons • Beginner In this course on Learning Mindset and Motivation, you will learn how to find and maintain your motivation to learn. You will also learn how to identify your learning style, explore different interests and experiences, and identify different ways of connecting your learning to your personal and professional goals.

Maintaining a Learning Mindset 17m • 6 Lessons • Beginner In this course on Maintaining a Learning Mindset, you’ll discover ways of identifying, developing, and practicing your learning skills. You’ll also learn how to schedule your learning, how to find time to learn when you are busy, and how you can build upon your prior learning at work or school.

Leadership Self-Awareness 14m • 5 Lessons • Advanced In this course on Leadership Self-Awareness, you’ll learn the two types of self-awareness, internal and external, and how each one interacts with the business world. Expanding on this, you’ll explore the different archetypes of self-awareness and the role they might play on a team. This course will also describe the characteristics of self-aware leaders and how they may benefit their organization. After taking these lessons, you will have a greater understanding of self-aware leadership.

Experience, Power, and Self-Awareness for Leaders 17m • 5 Lessons • Advanced In this course on Experience, Power, and Self-Awareness for Leaders, you will learn about the dangers of false confidence that can come with experience as a leader. You’ll also learn how power can cause an over-estimation of abilities. Once you understand these concepts, this course explores introspection, objectivity, and questions you can ask to overcome a lack of self-awareness. Goleman’s Domains of Leadership and how they can affect you will also be discussed.

The Leader’s Self-Awareness Toolbox 26m • 7 Lessons • Advanced In this course on The Leader's Self-Awareness Toolbox, you’ll learn some of the ways you can use your self-awareness to better lead your team. You will explore the Pygmalion and Galatea effects and their role in leadership, and this course will also discuss intelligence and personality tests and how you can use them to improve your leadership. Along with these useful techniques, you will also learn about self-regulation theory and locus of control.

Professionalism and Workplace Culture 15m • 6 Lessons • Beginner Your job title is what you do, but your professionalism is how you do your job. In this course on Professionalism and Workplace Culture, you’ll learn the definition of professionalism and how it can benefit you while at work. You’ll also discover how to adjust to a new workplace and how you can positively contribute to the development of your work environment. We’ll also address how you can adopt a professional demeanor and appearance.

Essential Professional Characteristics 16m • 6 Lessons • Beginner Outstanding professionals often embody certain characteristics that go well above and beyond their appearance. In this course on Essential Professional Characteristics, you’ll discover important traits for professionals to possess and how you can cultivate those traits. You’ll also explore a few examples that will help you understand the behaviors behind each professional quality and what you can do to transform your own behaviors into professional actions.

Essential Skills for Workplace Professionals 20m • 8 Lessons • Beginner Skills are the driving force behind developing professional characteristics. In this course on Essential Skills for Workplace Professionals, you’ll discover talents you can use to enhance your professionalism. You’ll also learn how to properly manage your time, improve your professional relationships, and communicate effectively. This course will also explore how to approach problems with creative and critical thinking and ways you can become more adaptable, self-aware, and resilient.

What is "Self-Awareness?" 8m • 4 Lessons • Beginner This course defines how you can develop a sense of self-awareness in the workplace, and how this quality can deepen your influence as a leader, team member, or collaborator.

Benefits to Self and Work 28m • 11 Lessons • Beginner This course covers the steps you can take to become self-aware in your workplace. It also outlines the benefits of self-awareness, including enhanced credibility. Finally, it covers how self-awareness can make you more open to learning, which in turn will make you a better colleague and even a better leader.

Gender and the Workplace 13m • 5 Lessons • Beginner Women’s roles in the workplace have continued to evolve in the 21st century. These lessons cover the second-generation gender bias faced by many women as they attempt to move up in their careers, and how workplace hostility as a result of biases can present problems in the work environment.

Negotiating in the Workplace for Success 15m • 6 Lessons • Beginner These lessons cover the importance for women in the workplace of preparing for and adjusting to adversity and change. They discuss the necessity of finding the opportunities within adversity and change, as well as how to appropriately build space and confidence for negotiating on your own behalf.

Success Depends Upon Support 12m • 5 Lessons • Beginner Having support in your work can mean the difference between whether you’re happy and productive or not. These lessons cover several ways to ensure that you get the support you need, from networking with allies to understanding your worth.

Resilience Matters 8m • 3 Lessons • Beginner These lessons introduce and explore the concept of resiliency. You will learn how to handle obstacles through self-awareness, self-regulation, and learning agility. You will also gain a better understanding of resilience and how to avoid thinking loops.

Resilience in Difficult Situations 9m • 4 Lessons • Beginner These lessons discuss how to assess your resiliency threshold, which is an important ability when handling risk and rejection. You’ll learn how overcoming challenges at work can give you the confidence to face any issue.

Manifesting Resilience 12m • 4 Lessons • Beginner These lessons will cover how to manifest resiliency by evaluating your actions and attitude. You’ll learn how to be more adaptive and cultivate positivity. You’ll also learn more about setting goals, evaluating progress, and responding with confidence.

Identify Goals 8m • 4 Lessons • Beginner These lessons will help you determine what goals are, the benefits of setting them, and how to identify professional goals for yourself. You will learn what goals aren’t, and how to identify the differences between short-, mid-, and long-term goals.

Goal Planning 10m • 4 Lessons • Beginner In this course, you will explore various approaches for creating a plan of action.

Accountability and Progress 9m • 3 Lessons • Beginner These lessons will examine the best ways to create goal accountability and reflect on and revise the plan as needed. You will also learn how to trust your process and reflect on how far you’ve come. By the end of this course, you will be able to set and achieve meaningful professional goals through accountability.

Analyzing Your Work Environment 14m • 5 Lessons • Beginner In these lessons, you'll discover the effects of living with a negative workplace. We'll address common signs of an unhealthy work environment, and you'll discover how to differentiate between an unhealthy and a hostile work environment.

Having a Healthy Work Culture 21m • 6 Lessons • Beginner In these lessons, you'll learn how to encourage a healthy work environment by supporting mental health initiatives and fostering a sense of community and trust in your workplace. You'll also see how your workplace can commit to positive interactions.

Maintaining a People-Based Leadership 19m • 6 Lessons • Beginner In these lessons, you'll learn how to identify some of the facets of a healthy work environment, such as supporting mental health initiatives. We'll address fostering a positive community and trust in your workplace. You'll also learn how your workplace can commit to positive interactions.

Preparing for Virtual Presentations 10m • 3 Lessons • Beginner This course identifies key tools that can help you become a more engaging and effective presenter, discusses how to navigate technology you might want to use, introduces tips for effective storytelling, and explores how to encourage dialogue.

Building Your Virtual Presentation 6m • 3 Lessons • Beginner This course will cover how to identify and deliver an effective and engaging virtual presentation. It discusses how to outline a virtual presentation and how to craft the right language to reach your audience. It also discusses the physicality of a successful presentation, including enhancing the meaning of words through body language and other cues.

Virtual Presentations 2.0 6m • 3 Lessons • Beginner This course explores how to impress an audience and keep them engaged. It discusses what to do if an audience becomes distracted or unruly. It also discusses how to integrate the element of surprise into presentations. Finally, it discusses the importance of drawing upon expert knowledge in enhancing a presentation’s content.

Emotional Intelligence in Leadership 8m • 3 Lessons • Beginner

Project Management Institute (PMI®)

Emotional intelligence is a soft skill that leaders can use to inspire their teams and contribute to business growth. In this course, you’ll learn how you can use emotional intelligence to increase team productivity, empower people in the workplace, and promote a company’s long-term success.

Understanding Yourself and Others 9m • 4 Lessons • Beginner

Project Management Institute (PMI®)

Leaders can develop emotional intelligence by developing a greater awareness of themselves and others. In this course, you’ll learn what it takes to become more self-aware, emotionally balanced, and empathetic of others. Understanding your own feelings and the feelings of others can make you a more compassionate and effective leader.

High-EQ Leadership in Action 6m • 3 Lessons • Beginner

Project Management Institute (PMI®)

Leaders with high emotional intelligence can foster a more inclusive work environment that supports emotional safety and resilience. In this course, you’ll learn how to apply emotional intelligence techniques to improve morale, drive performance, and manage challenging situations in the workplace.

Emotional Engagement in Business 11m • 5 Lessons • Beginner This course will discuss how emotional engagement can improve your workplace. It introduces practices you can implement to enhance employee performance in alignment with your organizational objectives. It also identifies emotions that influence engagement and shows how to engage with the appropriate audience.

How to Make Emotional Engagement Work for You 21m • 6 Lessons • Beginner This course demonstrates how to put your engagement plans into action. It discusses how and why emotional engagement works. It also presents key concepts, such as logical justification and building emotional rapport. Finally, it shows how to promote strong interpersonal relationships while setting and managing expectations.

The Challenges of Emotional Engagement 13m • 5 Lessons • Beginner This course explores how to recognize areas of resistance, such as gatekeepers, time, and money. It discusses how to navigate these areas and how to address disengaged employees. It demonstrates how to build resilience and self-confidence and identifies the best methods for creating lasting workplace relationships. Finally, it spotlights the connection between emotional engagement and vital workplace elements such as motivation, goals, and customer service

Generativity Theory for Generating Ideas 13m • 6 Lessons • Advanced This module introduces Generativity theory and discusses how the four competencies – capturing, challenging, broadening, and surroundings – can be used to discover new ideas and insights. You will also learn about the eight leadership competencies leaders can incorporate into their management styles.

Creative Problem Solving for Insightful Solutions 10m • 5 Lessons • Advanced

Society for Human Resource Management (SHRM®)

This module explores how the two types of thinking – divergent and convergent – can help you develop more insightful and successful solutions to your problems. You will also learn about the four stages of the creative problem solving process and the “third-thirds” rule.

Stress and Mental Health 7m • 3 Lessons • Beginner This module covers the basic factors related to stress and mental health. It provides a basic description of what mental health and stress are. It then describes the stress response.

Realities of Stress 7m • 3 Lessons • Beginner This module will explore the experience of stress. It discusses how to evaluate your own stress level, how stress is detrimental to your health, and how to understand your own stress reactions.

Strategies for Reduced Stress and Positive Mental Health 17m • 6 Lessons • Beginner This module explores how you can reduce your own stress and put yourself on the path to improved mental health. It discusses “doing,” “thinking,” and “feeling” strategies and identifies their benefits. Finally, it discusses how to create a healthy morning routine.

Case Studies: Using Your Emotional Intelligence for Success 7m • 3 Lessons • Beginner

Project Management Institute (PMI®)

These lessons explore several case studies that demonstrate how emotional intelligence can impact success and affect your performance in the workplace. We will cover the four core competencies of emotional intelligence. We will also discuss why grace and responsibility are personal qualities that can help you manage a crisis.

Emotional Intelligence: Strategies for Successful Outcomes 5m • 4 Lessons • Beginner

Project Management Institute (PMI®)

This course covers how to develop self-awareness and self-management, as well as social awareness and other methods for managing relationships with others. It also provides tips and strategies for developing these qualities. Finally, we will explore some best practices for regulating your emotions, receiving feedback, and motivating yourself and others.

Assessing and Cultivating Emotional Intelligence 5m • 2 Lessons • Beginner

Project Management Institute (PMI®)

Emotional intelligence varies according to circumstance. This course discusses the four quadrants that comprise the foundation of EQ. It also provides tips to avoid feeling like a victim and explores the concept of antifragility, the idea that evolving through change is better than simply reacting to it

Using Emotional Intelligence in Business and Crisis 5m • 3 Lessons • Beginner

Project Management Institute (PMI®)

What does emotional intelligence look like in practice? This course delves into the ways you can apply EQ to real situations in your work life and even your personal life. We will explore how to build successful relationships, reinforce your emotional intelligence simply by showing people you care about them, and discuss a formula for using introspection to build your emotional intelligence.

Communication, Conflict, and Cohesion 14m • 4 Lessons • Beginner The manager plays an essential role in building a healthy and happy workplace. This module provides guidance to help managers communicate thoroughly when they are receiving both negative and positive feedback. True communication involves a lot more than simply delivering a spoken message. This module explains how a manager can use different methods to build a positive company culture and encourage positivity and teamwork.

Building a Healthy Culture to Produce Teams that Work Well Together 11m • 4 Lessons • Beginner Fostering a healthy team culture is one of the manager’s most important responsibility. This module offers guidance that can help you create a team culture that is open, flexible, respectful, and non-threatening. You will learn how to lead your team in ways that help them celebrate their individual differences while also finding common ground. This makes for a happier team that performs and innovates better under pressure.

Understanding Creativity 15m • 4 Lessons • Beginner What does it mean to be creative? Creativity’s definition is abstract, but knowing its nature is helpful towards learning how to use it in ways that benefit your business.

The Four Ps of Creativity 17m • 5 Lessons • Beginner There are four manifestations of creativity: creative products and people, the creative process and the environmental factors that affect it, otherwise known as press. Together, these aspects form the ‘four Ps’ of creativity.

Creative Thinking Skills for Business Leaders Series 28m • 14 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

Nurturing creativity is crucial for solving problems and fostering innovation in the workplace. Daniel Cape's course will give you the skills you need to think creatively for your business.

Guidelines for Divergent Thinking 12m • 5 Lessons • Advanced

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

The key to creative thinking is to think divergently: to generate multiple ways to solve a problem or use an object. Daniel Cape's module will take you step-by-step on how to think in a divergent way.

Creative Thinking Skills 15m • 7 Lessons • Advanced

Project Management Institute (PMI®)

Creative thinking is not inherent; it needs to be taught. This module from Daniel Cape explores the methodology behind rewiring your brain to come up with new and useful ideas.

Crisis Communication 43m • 22 Lessons • Advanced Most organizations will face a crisis at some point. In this course, you’ll learn how to communicate before, during and after a crisis, how to prepare for potential crises, how to manage a crisis and how to be adequately prepared for similar crises if there is a potential for recurrence.

Different Types of Change 15m • 4 Lessons • Beginner

Society for Human Resource Management (SHRM®)

Change is inevitable, but most of us are unprepared for how to deal with it, especially in a work environment where change can affect our daily tasks and career outlook. This course on "Different Types of Change" will outline where you can expect to see change coming from in a workplace, both internally and externally, and how to prepare for and cope with it.

Creating Your Change Process Toolbox 11m • 4 Lessons • Beginner Change happens to all of us, but will we have the tools and resources to be ready when it does? This course on "Creating Your Toolbox" will help you compile a toolbox of skills, actionable approaches, and new mindsets — all rooted in your personal values, goals, and strengths — that you can implement when change happens in your workplace.

Problem Solving in 5 Easy Steps 24m • 13 Lessons • Beginner

Society for Human Resource Management (SHRM®)

Problem-solving is the process of working through details to find much-needed solutions. When you know how to approach problems effectively and efficiently you can exert control over your environment both in your personal life and at work. In this course, you will learn how to identify and define problems, generate potential solutions, plan the best course of action, implement your plan and evaluate the results.

Developing Critical Thinking Skills 32m • 14 Lessons • Beginner

Society for Human Resource Management (SHRM®)

Critical thinking is an important skill that is useful in many business decisions. This course will help you develop this skill by introducing you to the process of critical thinking, asking complex questions and using good judgement to make good decisions. By the end of this course, you should be able to make efficient business decisions using critical thinking skills.

Time and Attention Management 45m • 18 Lessons • Beginner Attention management is the most important skill you need to learn to succeed in business today. The ability to control distractions and stay focused is essential to being more productive. Combining both Time and Attention management will help you be as efficient as possible. Use this course to learn the tools and techniques you can use to improve your time management and attention management skills. By the end of this course, you will have the understanding and the skills to master your day.

Business Intelligence 37m • 17 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, we will define Business Intelligence and you will learn how to identify, develop and share it to your advantage. You will also learn how to gather facts and data, analyze the information, and use that information to make decisions. Using business intelligence will bring a competitive advantage for the individual and the organization.

Decision Making Fundamentals 19m • 11 Lessons • Beginner

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

Being able to make a good decision in any business venture is an essential part of the job. This course will give you a better understanding on how to make a good decision by explaining the process of decision making, the importance of priorities, and how our core values affect our decision making. Without this information, you run the risk of making a poor decision that could potentially affect an entire organization.

Influencing Others 23m • 13 Lessons • Beginner You influence others and others influence you almost everyday. Sometimes that is a good thing and other times it's not. In this course, you will learn what influence is and the different ways you can be influential. You will also learn how each employee can be influential at work.

Developing Personal Effectiveness 7m • 4 Lessons • Beginner Do you feel that you are living your best possible life? Are there goals you would like to achieve? Are there areas of your life that you would like to improve? We all have desires and dreams to reach for, and aspects of our lives that we could benefit from changing. One way or another, each of us has opportunities to better themselves. In this course, you’ll learn the definition of personal effectiveness, the common traits of personally effective people, and how these traits appear to others.

Identifying Your Strengths and Weaknesses 12m • 4 Lessons • Beginner Knowing your strengths and weaknesses can give you a degree of self-awareness that will increase your personal effectiveness and improve your life. In this course, you’ll identify your strengths by participating in a Skills Inventory exercise. Next, you’ll discover techniques that will help you capitalize on your strengths. Then you’ll analyze areas where you might improve your personal effectiveness and learn steps to fix any gaps you identify.

Creative Problem Solving 28m • 16 Lessons • Advanced

Society for Human Resource Management (SHRM®)

Creative Problem Solving is a skill all of today's leaders need to have. It can make the difference when trying to achieve your company's goals. This course will show you what creative problem solving is, different techniques you can use, and how you can become more creative at work.

The Fundamentals of Productivity 12m • 6 Lessons • Beginner Don’t we all wish there were more hours in the day? It’s not possible to add hours to your day, but it is possible to make the hours you do have more productive ones. In this course, “The Fundamentals of Productivity,” you’ll acquire skills you can incorporate into your day to accomplish more work in the time allotted. You’ll gain an understanding of the difference between willpower and motivation, how to set goals and create to-do lists that really work, and some common pitfalls to watch for.

Improving Your Attention and Focus 11m • 6 Lessons • Beginner Distractions are all around us. We are bombarded daily by email, texts, mobile notifications, and so many other things that can distract from work. In this course, you will learn how to manage your attention and find which part of the day is most productive for you. You’ll learn to reduce distractions and increase your focus during the workday. You’ll also discover the downsides to multitasking and how to break the habit of procrastination that can keep you from accomplishing tasks on-time.

Conquering Procrastination 28m • 12 Lessons • Beginner We procrastinate for many reasons including: lack of motivation, lack of skills, fear of failure, fear of success, the work is boring, lack of planning, being disorganized, or for sheer rebellion. This course will show you how to break the procrastination habit.

Memory Improvement 1h 15m • 46 Lessons • Beginner Improving your memory does far more than helping you remember small details. In fact, finding ways to improve your memory can also increase your productivity throughout your work days tremendously. Through these online video tutorials, you will learn about the key functions of the brain involved in the memory process. Additionally, this course covers the kinds of nutrients needed to keep your memory functioning at peak conditions.

Defining Initiative 7m • 4 Lessons • Beginner Do you feel that you could be accomplishing more than you are currently? Accomplishing goals and achieving greatness requires initiative. What exactly is initiative and how can you benefit from having more? Upon completion of this course, you’ll understand the basics about initiative and how self-empowered people are able to succeed. You’ll review an interesting study that will teach you about employee engagement, and consider a short scenario that will reveal your own level of initiative.

How To Be More Proactive 11m • 4 Lessons • Beginner Are you the kind of person who takes action, or the kind who waits for others to take action first? Leaders are those who tend to be proactive: they get things done and motivate others to follow them. If you want to be a better leader, being proactive is a skill you need to succeed. This course will teach you to assess your attitudes toward taking initiative and how you can become more proactive. You’ll discover the five P's of proactive behavior: predict, prevent, plan, participate and perform.

Overcoming Barriers to Success 9m • 4 Lessons • Beginner For every goal you set for yourself, you’ll find there are natural barriers that can prevent you from moving forward. How you react to these obstacles can determine your chances of overcoming them and reaching the goal. In this course, you’ll learn about how to break down these barriers based on the different types of obstacle you’re facing. You’ll also be able to check your knowledge of barriers with a simple exercise. You’ll understand how barriers can dampen your motivation and how to cope.

Taking Initiative at Work 6m • 4 Lessons • Beginner Having the habit and natural talent to take initiative at work can set your career trajectory in an upward direction, and at the right time and place it can open new doors for your career development. In this course, you’ll learn how to anticipate change in your workplace to position yourself for career advancement opportunities. You’ll gain an understanding of how to find the education you need to develop the skills necessary to take initiative when opportunities present themselves.

Business Etiquette and Professionalism 51m • 40 Lessons • Beginner Proper business etiquette dictates how to act in a professional manner in a variety of different situations. Understanding the basic fundamentals of business etiquette acts as a guide for polite behavior for business functions and workplace activities. From maintaining a professional appearance to handling ethical dilemmas, this online video training course covers everything you need to maintain your professionalism no matter the circumstances.