Applying AI in Business Communication

Artificial Intelligence (AI) is changing communication in the workplace in the way previous technologies, such as the telephone, the audio recorder, the fax machine, and the computer, have done in the past. Most businesses are already using AI to some extent; many who aren’t using it anticipate doing so in the near future. AI is developing at a rapid pace, and its functionality will inevitably affect every industry. Forward-looking individuals will embrace this new technology and learn the best ways to use this new tool.

In this course on Applying AI in Business Communication, we will introduce you to the many benefits and limitations of using Artificial Intelligence (AI) for business purposes. We will discuss popular, practical uses of artificial intelligence, such as virtual assistants, chatbots, language translation, and dictation tools. You will learn when it is appropriate to implement AI in the workplace and when human interaction is necessary.

Learning Objectives:

• Understand the benefits of using AI for business communication
• Identify situations when human communication is preferable to AI
• Recognize the variety of functions AI can perform for businesses