Conflict in the workplace is inevitable, and it can be a difficult topic to address.
Conflict in the workplace is inevitable, and it can be a difficult topic to address. But how you handle it is what matters. This course provides an understanding of conflict resolution by exploring options for handling conflict and the stages of the conflict resolution process. There are advantages and drawbacks to different conflict management styles. It’s also important to consider the behavioral factors that often lead to conflict, along with strategies to avoid their negative consequences. Managers can also consider the significance of flexibility and adaptability in conflict resolution to create a more proactive and collaborative work environment.
This course on Implementing an Effective Conflict Management Style explores how to work with conflict and the five conflict-handling modes. We will also cover being a conflict resolver in the workplace, as well as the importance of flexibility in conflict management. Conflict in the workplace can decrease performance; prevent this with our course, Implementing an Effective Conflict Management Style.
Learning Objectives:
- Understand how to work with conflict
- Explore the five conflict-handling modes
- Examine the importance of flexibility in conflict management
Skills you’ll gain
AdaptabilityConflict ResolutionOvercoming ObjectionsTranscript
The full transcript is available inside the lesson player once you start the course.
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