Approaching Potential Customers

The timing of your customer greeting sets the tone for the rest of their shopping experience. It’s important to greet customers as soon as they enter the store, but not so immediately that it feels overwhelming or intrusive. But how do you do that? And how do you make an experience that your customers will remember?

In this course, we discuss the timing of how you greet customers, as well as the space and distance to maintain. You’ll learn how to create unique, memorable greetings for customers. We also explore the concept of the continual greeting, how it can improve the customer experience, and best practices on how to make regular, pleasant contact throughout your customer’s visit.

Learning objectives:

• Use time and space strategically to connect with customers
• Create an extraordinary experience so people will remember your store
• Apply the technique of continuously greeting customers