Tactical Planning and Quality Assurance

There are several areas of tactical planning: the basics, how tactical planning integrates into organizational excellence, how tactical planning is an essential part of the American Society for Quality, and how tactical planning can increase quality within an organization. Organizational values, mission statements, and vision play a role in strategic and tactical planning. In this course, there is a base of tactical planning with integration into quality focus.

KnowledgeCity’s course, Tactical Planning and Quality Assurance, is intended to help you prepare for the American Society for Quality Body of Knowledge exam. Here you will learn the framework of tactical plans within strategic plan development and deployment. You’ll also learn how to define tactics as well as operational and strategic planning regarding quality management.

You will learn the basics of tactical planning with the integration of Japanese-created quality management procedures that are linked to the American Society for Quality.

This course will focus on organizational excellence through quality and metrics. You’ll also explore how effective action plans increase organizational excellence within quality management. This course will help you develop plans to engage employees in continuous improvement for implementation of improved quality policies and procedures.

Learning Objectives

• Discover the principles of tactical planning
• Define tactics, operational planning, and strategic planning
• Understand how operational, strategic, and tactical planning work together
• Identify the role management plays on all levels of planning
  
• Create organizational excellence through quality and metrics