Types of Process Performance Management

In this course on Types of Process Performance Management, you will learn about the four steps that take process performance from planning to implementation. In its best form, process performance management is an action-based process that uncovers and seeks solutions for waste in a business. 

This course will provide an overview of the four steps of planning, coaching, reviewing, and rewarding. Planning focuses on things such as defining work and creating short- and long-term goals. The course will also explain the importance of feedback and show how an organization can outline a general scope of work for employees. This course will also offer an overview of coaching and show how it can be used to focus the team and their resources on the established plan. It will show how the best coaching is continuous, based on data, and supported by what the team wants to accomplish. You will also learn about the importance of employee reviews and how they can be used to support the work being done through targeted and planned conversations. Finally, the course will discuss rewards and the importance of learning what matters to employees.

Learning Objectives:

• Define the steps of process performance management
• Apply coaching strategies to improve your team and their process
• Understand the importance of reviews