The Basics of Conflict Management

This course on The Basics of Conflict Management examines emotional intelligence and the cycle of emotions in conflict. You’ll learn about the benefits of developing cultural intelligence and explore the conflict cycle. You’ll also learn about how to avoid escalating emotions. 

What causes conflict in the workplace, and how can you manage it better when it happens? Effective conflict management is key to being a successful leader. After all, a harmonious work environment is essential for productivity and overall well-being. In this course, we will explore the concepts of emotional intelligence and cultural intelligence, as well as how developing both contributes to leadership skills and the development of individual, social, and organizational well-being. We will examine the conflict cycle, emphasizing the role of interpersonal and organizational factors. This course will also address the “chimp paradox” and its relevance in conflict escalation, as well as practical strategies for managers to acknowledge and regulate emotions in conflict situations, leading to a more productive work environment.

Learning Objectives:

• Define emotional and cultural intelligence
• Explore the conflict cycle
• Identify strategies for avoiding escalating emotions